shanshan fan

Duties: -Report to Management and relevant project teams -Develop and maintain a proactive and responsive relationship with relevant project stakeholders, project team members and QTIC’s members -Work in collaboration internally, identify project needs and assist team members with information, resources and other support -Assist in the coordination and administration of the projects outlined above -Assist in coordinating and arranging meetings as requested Learning objectives: -Learn team participation and dynamics, project co-ordination -Understand the role of vocational education & training sector about meeting needs for the tourism and hospitality sector

The BVIBC is a one-stop shop where visitors can book accommodation, tours, and tickets for Brisbane, Intrastate and Interstate. -I learn the operational side of the business as well as the front of house workings. -Customer Service —Welcome visitor from all over the world to Brisbane, assist tourists with maps, brochures, current information on tours, drives and trails, and the best places to visit in Brisbane and surroundings; -Provide and book suited information for visitors about accommodation, tours, and tickets for Brisbane, Intrastate and Interstate

* Identify marketing analysis and prepare for opening Chinese market with founder * Create Wechat account and organize all the posting for improving brand awareness * Design questions and organize Focus Group from UQ International Chinese Students for getting rich data about mobile behavior and preferences * Cooperative teamwork in the multi-culture workforce.

* Duties: * Manage the day-to-day activities of the agency to maintain operational efficiencies while maintaining and following customers and travel agencies in China * Propose strategies to develop the profitability of the agency (Use the Wechat, Ctrip) * Analyze sales figures and forecasts future sales volume * Ensure these company procedures, guidelines and standards are followed in the areas of customer service, ticketing, attendance, the accuracy of work, invoicing etc. * Research and provide solutions to escalated travel-related issues from clients * Manage and motivate the team to increase and close sales * Attend the trade shows in China and Australia * Foster a positive team environment and provide strong leadership

* Ecotourism Australia (EA) is a not for profit organisation focused on inspiring environmentally sustainable and culturally responsible tourism. We design and deliver certification programs for tourism products, representing more than 500 environmentally responsible ecotourism operators and 1,500 products across Australia.EA manages four certification programs for the Australian tourism industry: ECO, Respecting Our Culture (ROC), Climate Action and EcoGuide. We represent the interests of ecotourism operators through membership on advisory boards, reference groups and other industry bodies where we work closely with diverse industry stakeholders to implement sustainable tourism practices.We work with the following industry sectors: * Ecotourism operators (accommodation, attraction and tours) * Protected area managers and other government agencies * Local and regional tourism associations * Tourism, environmental, interpretation and training consultants * Tourism planners * Academics and students * Travellers

Achievements: Semester 2, 2014 - Be awarded Provincial Outstanding Undergraduate, School Outstanding Undergraduate; Semester 1, 2013 - Be awarded National Scholarship; 2010 - 2014 - Be awarded First Class Award for five times; School Second Class Award;School Excellent Student Leader. Activities and Societies: Class Monitor; Teaching Secretary Assistant 2011.Oct - Organized a field trip for 154 students to Sanxingdui Ruin Site and investigating reconstruction of tourism in Sichuan, and got high recognition from teachers; 2012.June-Sep - Led 9 students in a tourism volunteer practical project, including applying project, collecting data by using ‘tourism satisfaction" questionnaire in Xichang, guiding tourists in Lugu Lake, finally reported and got recognition from Xichang Tourist Administration.

Event Planning & Project Management (EVNT7051): Task - Provide strategies for 2017 Noosa Long Weekend Festival as Industry Project. Achievement - As group of 5 students, we delivered Documentary Project as our primary strategy to reach "21-34 years old + arts interests + in Sydney & Melbourne" target market with our market messages "Artistic Noosa and fabulous warm winter gateway", which was recognized and highly praised by Johanne Wright, President of Noosa Long Weekend Festival. Activities and Societies: Member at Tourism, Hospitality & Events Society UQ