
shanon carpenter
senior vice president and head of global human resources
About
Management-level professional with a proven background in Human Resources and Operations for a Global Company. Experience in a large inbound and outbound call center environment, in a retail environment and in a corporate environment. Achievements in (1) leading all aspects of employee relations and recruiting for a global company with over 11,000 employees; (2) strategic partner in talent management, workforce management, organizational development, employee relations, acquisitions and performance management for the business line; (3) building effective communications and employee relations with remote business organization; and (4) achieving high levels of quality, efficiency and customer satisfaction with business partners. Offers 26 years Human Resources related experience and 31 years Management experience. Expertise includes: * Strong Organization Skills * Strong Communications Skills * Strategic Business Partner * Situational Leadership * Change Management * Customer Service * Employee Relations * Talent Management
united states
atlanta
financial services
leadership, management, employee relations, human resources, talent management, talent acquisition, organizational development, performance management, thought leadership, hr management, strategic partnerships, business analysis, process improvement, financial analysis, banking, customer service, situational leadership, hr consulting, employment law, hr policies, hr transformation, workforce planning, workforce development, conflict resolution, performance appraisal, store management, store operations, project management, retail sales, retail, relationship building, time management, organization skills, customer experience, microsoft office, peoplesoft, taleo
Experience

senior vice president and head of global human resources
u.s. bank

vice president and director of global human resources
u.s. bank
Provides comprehensive Human Resources support for a $1.6B global company, global shared services, and call centers in North America and Europe. Engages and supports the CEO and Executive Team on the business strategy, talent management, annual performance review process, performance management, recruiting, workforce management and other HR strategies including employment, employee relations, recruitment, and retention. Also assists with communication of compensation, benefits, and payroll. Coordinates the resolution of specific policy-related and procedural problems and inquiries for the operation call centers and corporate environment of 4000+ employees remotely and on location

director of human resources
u.s. bank
Responsible for Human Resources activities for the company and call center, including employment, employee relations, recruitment, and retention for the North America business. Also assists with communication of compensation, benefits, and payroll. Coordinates the resolution of specific policy-related and procedural problems and inquiries for the operation call center and corporate environment of 2800 employees remotely and on location.

senior manager of human resources
elavon, inc.
Responsible for providing effective high level Human Resources support to company. Assists with the development, execution, and monitoring of corporate/department policies and procedures. Responsible for employee relations and recruitment, with interactions in compensation, benefits, and payroll for an operation call center of 600 employees.

human resources manager
elavon, inc.
Responsible for providing effective Human Resources support to company. Assists with the development, execution, and monitoring of corporate/department policies and procedures. Responsible for employee relations and recruitment, with interactions in compensation, benefits, and payroll for an operation call center of 700 employees.

store manager
kohl's department stores
Responsible for total operations of a $14.0M store. Profit and loss responsibility in controlling store expenses and inventory control. Responsible for continued store growth and ongoing development and training of total store team.

assistant store manager in human resources and operation
kohl's department stores
Responsible for expense control, payroll, staffing and human resources for a $20.0M store.

store manager
mervyns
Responsible for total operations of a $15.0M store with profit and loss responsibility in controlling store expenses and inventory control. Responsible for continued store growth and on-going development of total store team.

operations and human resources manager
mervyns
Managed and responsible for all executions of store operations, expense control, and payroll expense. Directed all human resource functions in staffing, recruiting, training and benefits.

area manager
mervyns
Responsible for Men's, Shoes, and Lingerie Departments with sales volume of $6.0M

senior merchandise manager
the j.c penney co.
Responsible for Men's, Home Furnishings, Athletics, and Luggage with sales volume of $3.2M.

merchandise manager
the j.c penney co.
Responsible for men's department with sales volume of $1.5M
Education
georgia college and state university
marketing
shanon carpenter's Contact Information
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