shanon carpenter

shanon carpenter

senior vice president and head of global human resources

About

Management-level professional with a proven background in Human Resources and Operations for a Global Company. Experience in a large inbound and outbound call center environment, in a retail environment and in a corporate environment. Achievements in (1) leading all aspects of employee relations and recruiting for a global company with over 11,000 employees; (2) strategic partner in talent management, workforce management, organizational development, employee relations, acquisitions and performance management for the business line; (3) building effective communications and employee relations with remote business organization; and (4) achieving high levels of quality, efficiency and customer satisfaction with business partners. Offers 26 years Human Resources related experience and 31 years Management experience. Expertise includes: * Strong Organization Skills * Strong Communications Skills * Strategic Business Partner * Situational Leadership * Change Management * Customer Service * Employee Relations * Talent Management

Country

united states

City

atlanta

Industry

financial services

Skill

leadership, management, employee relations, human resources, talent management, talent acquisition, organizational development, performance management, thought leadership, hr management, strategic partnerships, business analysis, process improvement, financial analysis, banking, customer service, situational leadership, hr consulting, employment law, hr policies, hr transformation, workforce planning, workforce development, conflict resolution, performance appraisal, store management, store operations, project management, retail sales, retail, relationship building, time management, organization skills, customer experience, microsoft office, peoplesoft, taleo

Experience

u.s. bank

senior vice president and head of global human resources

u.s. bank

1999-2 - Present · 27 yrs 8 mos
u.s. bank

vice president and director of global human resources

u.s. bank

2007-8 - 2014-6 · 6 yrs 11 mos

Provides comprehensive Human Resources support for a $1.6B global company, global shared services, and call centers in North America and Europe. Engages and supports the CEO and Executive Team on the business strategy, talent management, annual performance review process, performance management, recruiting, workforce management and other HR strategies including employment, employee relations, recruitment, and retention. Also assists with communication of compensation, benefits, and payroll. Coordinates the resolution of specific policy-related and procedural problems and inquiries for the operation call centers and corporate environment of 4000+ employees remotely and on location

u.s. bank

director of human resources

u.s. bank

2002-1 - 2007-8 · 5 yrs 8 mos

Responsible for Human Resources activities for the company and call center, including employment, employee relations, recruitment, and retention for the North America business. Also assists with communication of compensation, benefits, and payroll. Coordinates the resolution of specific policy-related and procedural problems and inquiries for the operation call center and corporate environment of 2800 employees remotely and on location.

elavon, inc.

senior manager of human resources

elavon, inc.

2000-1 - 2002-1 · 2 yrs 1 mo

Responsible for providing effective high level Human Resources support to company. Assists with the development, execution, and monitoring of corporate/department policies and procedures. Responsible for employee relations and recruitment, with interactions in compensation, benefits, and payroll for an operation call center of 600 employees.

elavon, inc.

human resources manager

elavon, inc.

1999-1 - 2000-1 · 1 yr 1 mo

Responsible for providing effective Human Resources support to company. Assists with the development, execution, and monitoring of corporate/department policies and procedures. Responsible for employee relations and recruitment, with interactions in compensation, benefits, and payroll for an operation call center of 700 employees.

kohl's department stores

store manager

kohl's department stores

1997-12 - 1999-1 · 1 yr 2 mos

Responsible for total operations of a $14.0M store. Profit and loss responsibility in controlling store expenses and inventory control. Responsible for continued store growth and ongoing development and training of total store team.

kohl's department stores

assistant store manager in human resources and operation

kohl's department stores

1997-5 - 1997-12 · 8 mos

Responsible for expense control, payroll, staffing and human resources for a $20.0M store.

mervyns

store manager

mervyns

1995-2 - 1997-5 · 2 yrs 4 mos

Responsible for total operations of a $15.0M store with profit and loss responsibility in controlling store expenses and inventory control. Responsible for continued store growth and on-going development of total store team.

mervyns

operations and human resources manager

mervyns

1994-1 - 1995-2 · 1 yr 2 mos

Managed and responsible for all executions of store operations, expense control, and payroll expense. Directed all human resource functions in staffing, recruiting, training and benefits.

mervyns

area manager

mervyns

1993-1 - 1994-1 · 1 yr 1 mo

Responsible for Men's, Shoes, and Lingerie Departments with sales volume of $6.0M

the j.c penney co.

senior merchandise manager

the j.c penney co.

1991-1 - 1993-1 · 2 yrs 1 mo

Responsible for Men's, Home Furnishings, Athletics, and Luggage with sales volume of $3.2M.

the j.c penney co.

merchandise manager

the j.c penney co.

1990-1 - 1991-1 · 1 yr 1 mo

Responsible for men's department with sales volume of $1.5M

Education

georgia college and state university

georgia college and state university

marketing

1986-1 - 1990-1 · 4 yrs 1 mo

shanon carpenter's Contact Information

Email

******@***.com

Phone

(**) *** ****

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