Shanoah Gee

Program Support Specialist @ U.S. Department of Housing and Urban Development

About

I am a highly experienced professional as a program support specialist with a background in government administration and urban development. I have a strong skill set in areas such as housing, government, and administration. With a BA in Communications from the University of Hartford, I have a solid educational foundation to support my career goals. My career profile showcases a strong dedication to public service, as evidenced by my work history at the U.S. Department of Housing and Urban Development. I amseeking opportunities in the government sectors, with a focus on program management and administration. Potential job titles that would align with my experience and goals include program coordinator, project manager, or support specialist in industries such as government, urban development, or housing. Their seniority level is mid-level, with a wealth of experience and skills to contribute to any organization.

Country

United States

City

Hartford

Industry

Government Administration

Skill

Account Management, Analytical Skills, Business Analysis, Advertising, Office Support, Project Support, Operations Support, Support Services, Technical Support, Data Retention, Customer Service Management, Communication, Community Outreach, Nonprofits, Program Development, Research, Government, Event Planning, Event Management, Residential Mortgages

Experience

Program Support Specialist

U.S. Department of Housing and Urban Development

2008-3 - Present · 18 yrs 7 mos

Hartford, Connecticut Area

Mortage Officer

New Alliance Bank

2005-8 - 2008-3 · 2 yrs 8 mos

Hartford, Connecticut Area

Accomplish Mortgage Officer who effectively communicated with customers, attorneys, realtors, and staff of nonprofit organizations to help facilitate the loan process for clients. Originated residential mortgage loans and ensured proper legal and financial documents for files. Knowledgeable in CHFA guidelines. Developed marketing strategies and built relationships within the community to increase mortgage sales and promote the bank’s image. Hosted presentations and seminars that were given to potential clients. Explain to customers the different types of loans and credit options that are available, as well as the terms of those services. Market bank products to individuals and firms, promoting bank services that may meet customers' needs. Obtain and compile copies of loan applicants' credit histories, corporate financial statements, and other financial information. Analyze applicants' financial status, credit, and property evaluations to determine feasibility of granting loans. Meet with applicants to obtain information for loan applications and to answer questions about the process. Handle customer complaints and take appropriate action to resolve them. Confer with underwriters to aid in resolving mortgage application problems. Compute payment schedules. Stay abreast of new types of loans and other financial services and products to better meet customers' needs. Review and update credit and loan files. Review loan agreements to ensure that they are complete and accurate according to policy. Submit applications to credit analysts for verification and recommendation.

Senior Loan Officer

Hartford Federal Credit Union

2003-8 - 2005-8 · 2 yrs 1 mo

Hartford, Connecticut Area

As a Senior Loan Officer, I processed and analyzed member requests within a deadline. Assisted with loan closings by providing accuracy and attention to detail. Pulled credit reports from Trans-union database and processed major credit cards. Analyze and verify the application to determine the client's creditworthiness. Followed through on requests and services to completion, while marketing new products to maximize the benefits to the customer. Approve loans within specified limits, and refer loan applications outside those limits to management for approval. Work with clients to identify their financial goals and to find ways of reaching those goals.