Shannon Taylor

• Orchestrated product operations for 90 employees across seven teams, leveraging Agile methodologies to streamline roadmapping, improve cross-functional collaboration, and optimize resources, accelerating planning and feature delivery. • Led a cross-functional AI Templates Team to deliver AI-driven websites using Ceros Studio, evaluating AI efficiencies within development pipelines and assessing the viability of a new product offering. • Established multi-disciplinary task forces to refine product workflows, promote ownership, and strengthen alignment with Go-To-Market Teams. • Created SOPs to empower Product Teams with greater autonomy, improving efficiency and driving faster decision-making.

• Built and scaled People & Culture Programs aligned with company values: Connect (social engagement), Grow (L&D), Recharge (wellness), and Unity (DEI/philanthropy), driving initiatives to engage, enable, and inspire a remote, global workforce. • Developed a 30-day onboarding journey that accelerated new hire integration through interactive, asynchronous resources, live sessions, and departmental introductions. • Launched the leadership program “Ready, Set, Lead!”, equipping over 50 managers with actionable feedback, assessments, and learning paths; achieved a 90% completion rate. • Spearheaded scaled professional development initiatives, including the company-wide “AI Awakening” summit, featuring keynotes from tech partners and tailored resources. • Designed and implemented the “People & Culture Hub”, a resource website built to centralize tools, highlight initiatives, and align employees to company goals. • Orchestrated high-impact team-building events for 250 employees during a week-long Mexico retreat, overseeing budget, logistics, materials, and on-site execution. • Delivered over 100 creative assets (websites, videos, presentations, and LMS content) to support monthly, quarterly, and semi-annual engagement and development campaigns.

• Coordinated a departmental change management rollout, achieving a 30-day deadline. • Guided 30 employees with strategic direction and mentorship, enhancing service delivery to over 1,000 clients. • Championed process improvements during software and operations beta testing.

• Reduced design mock-up delivery timelines by 20% and minimized website launch support tickets by 35% through account kick-off call improvements and the institution of a quality control SOP. • Pitched and created a Senior Project Manager leadership program, accelerating the promotion of three team members to leadership roles within a year. • Implemented 11 standardized ticket templates for routine design and development tasks, cutting task completion time by 45%. • Built leadership and performance management rubrics with many account auditing processes adopted company-wide. • Designed and facilitated quarterly training programs for 35-plus employees. • Met or exceeded department launch goals for 11 consecutive months.

• Nurtured team talent, transitioning two members to design and development roles. • Led a high-performing team of three, consistently surpassing monthly goals by 20-30% to collectively deliver over 1,000 website and branding projects over a two year period. • Oversaw a personal portfolio of 45 rotating accounts monthly, encompassing enterprise-level clients and high-complexity builds. • Resolved client escalations across seven teams.

• Delivered over 200 lead generation and e-commerce website and branding projects within established timelines and budgets. • Managed a portfolio of 40 rotating accounts per month. • Collaborated with 25 cross-functional team members, including marketing executives, designers, writers, and social media managers, to drive cohesive marketing initiatives.

• Saved 10-20 weekly operations hours through efficient project planning, reallocating payroll to support cross-departmental initiatives. • Adapted swiftly to new technologies and procedures as a manager at a pilot location, contributing to four major tech pilots and an operational overhaul within the first year. • Promoted two team members to leadership roles (Operations Consultant and Cash Wrap Coordinator) through effective coaching, training, and delegation. • Achieved recognition as a stage manager for consistently surpassing hourly revenue goals and driving Beauty Studio sales to exceed 30% of total store sales. • Completed 80+ weekly operations tasks ahead of deadlines without overtime, demonstrating strong prioritization and time management skills.

• Delivered personalized skincare consultations and recommendations to clients, ensuring a high level of customer satisfaction. • Maintained extensive knowledge of Sephora’s skincare products, trends, and industry developments to provide expert advice. • Collaborated with team members to achieve sales goals and improve overall store performance.

Marketing support, business card design, social media maintenance.

• Developed and executed visually engaging merchandise displays to enhance the customer shopping experience and drive sales. • Collaborated with teams to create cohesive visual merchandising strategies aligning with promotional activities and seasonal themes. • Analyzed sales data and customer feedback to optimize product placement and improve inventory turnover. • Designed and implemented creative window displays and in-store layouts that effectively communicated the Bookmans brand and unique product offerings. • Trained and mentored store staff on visual merchandising standards and best practices. • Utilized market trends to bring innovative display concepts to the store. • Coordinated with vendors and wholesale suppliers to obtain products based on a monthly budget. • Sourced unique display materials and fixtures, enhancing the aesthetic appeal of the retail environment.

• Extensively experienced at directing and organizing a large team of of 50-90 personnel to provide security and hospitality for high attendance events in a 14,000 seat multi-purpose facility and two additional recreational centers. • Learned exceptional time management skills established from planning, setting up, and effectively executing a variety of events. • Quickly assessed safety hazards and rectified public safety concerns.

Concurrent employment during 2007-2008 as a Licensing Coordinator with Northern Arizona University and as a freelance Graphic Designer/Fundraising Coordinator for The Flagstaff Sports Foundation. References upon request.

* Dean's List for academic achievement for four years * NAU academic scholarship recipient for four years * Invited to show at student VisualDESIGNlab exhibits * Event Manager at the Walkup Skydome * NFL Arizona Cardinals Training Camp Manager