shannon mcnamara

* Responded and resolved customer inquiries, account and service issues * Effectively understood auto and home insurance policies in order to sell to clients * Ensured quality and productivity objectives; by documenting conversations effectively and following rules and regulations * Follow compliance, and underwriting roles to write good business * Sell, cross sell and up-sell Insurance policies to consumers across Ontario

* Obtained purchased items by forwarding orders to suppliers; monitoring and expediting orders * Provides purchasing planning and control information by collecting, analyzing, and summarizing data and trends. * Managed and maintained expected inventory levels * Completed duties relevant to the operation of our inventory management system including: stock transfers, adjustments, and reports * Recommended items as substitutions for products that are unavailable * Identified shipping issues and find resolutions * Answered customers inquiries and resolve concerns regarding items and shipments

* Ambassador for brand named products to increase brand awareness and profit * Implement marketing campaign strategies to increase awareness * Displaying and showcasing the importance of products

* First point of contact with clients and acted as support for Sales Managers * Scouting restaurants and stores that would represent the website correctly to viewers * Selling the website's experience and results to potential customers

* Line operations such as: assembly, packaging and shipping * Trained in company bar-coding system and SMI (system management interrupts) * Assisted in implementing of SMI system for Ontario branches

Activities and Societies: L.U.C.K- Laurier University Charity Kouncil, Habitat for Humanity