Shannon McCallum

Vice President of Hotel Operations @ Resorts World Las Vegas

About

Shannon brings more than 30 years of experience in the hospitality industry throughout the U.S. and Canada with some of the industry’s largest and most respected brands. Prior to her role at Resorts World Las Vegas, Shannon served as Vice President of Operations for both ARIA Resort & Casino and Vdara Hotel & Spa as part of her nearly ten years with MGM Resorts International in Las Vegas. Her daily duties included overseeing more than 20 departments and ensuring the highest level of service was maintained throughout the 5,500+ rooms and suites that were under her purview. Shannon also spent 15 years with Fairmont Hotels and Resorts in several management and executive roles with the world-renowned luxury brand. Shannon is active in the industry as a Global Board Director with the Hospitality Financial and Technology Professionals Association(HFTP) and and a board advisor to the 2025 HITEC Advisory Council (HAC). Shannon is also active on several other boards including the Nevada Hotel and Lodging Association (Executive Board of Directors as Treasurer), Vegas PBS (Board Member) and the Womens Chamber of Commerce (Executive Board member). Shannon was honored to be recognized as Hotelier of the Year for the State of Nevada in 2015 and was named in the "2024 Global Top 100 Social Media Infuencers in Hospitality" and the "Top 25 Hospitality Executives to Watch in 2025" by the International Hospitality Institute.

Country

United States

City

Las Vegas

Industry

Hospitality

Skill

Revenue Enhancement, Artificial Intelligence (AI), Rooms Division Management, Advising People, Start-up Consulting, Startups, Start-up Ventures, Wine Education, Wine Pairing, Conference Management, Sales, Renovation, Business Innovation, Bluetooth Low Energy, Project Management, Customer Acquisition, Planning Budgeting & Forecasting, Team Leadership, Team Management, Cross-functional Team Leadership

Experience

Vice President of Hotel Operations

Resorts World Las Vegas

2021-11 - Present · 4 yrs 11 mos

Las Vegas, Nevada, United States

• Effectively intergrates multi-board experience with a strategic executive role • Experienced in leading change, building team effectiveness, culture and engagement • Stabilized a newly opened high volume Las Vegas casino hotels with newest technology and established Hotel team culture. •Spearheaded strategic direction for a megaresort with three distinct hotel brands, focusing on revenue generation and guest experience enhancement. Managed relationship with Hilton brand partner for Hilton, Conrad and Crockfords LXR, Las Vegas. • Oversaw an extensive technology conversion across nine systems to drive revenue growth and elevate guest satisfaction. •Launched first digital key in Apple Wallet on the Las Vegas Strip for over 3506 rooms and suites. Worked with AI technology for telecommunications, internal guest requests and build out of voice AI for reservations. • Leveraged over 30 years of hospitality industry experience to contribute to the success of Resorts World Las Vegas.

Strategic Advisor, Vice President of Hospitality & Customer Success

Volan.ai

2020-7 - 2022-10 · 2 yrs 4 mos

Based in Las Vegas

Volan's private neural mesh network wirelessly micro-geofences massive sites. Live precise location positioning and secure contact tracing of thousands of people. AI patented technology. Self-healing software system. Zero dependency on cell, GPS, Wi-Fi. Encrypted data privacy.

Strategic Advisor

ROOMDEX

2020-5 - 2022-7 · 2 yrs 3 mos

Washington DC-Baltimore Area

Strategic Advisor for ROOMDEX, Inc., a hotel upgrade and up sell software and services enabling hotels to increase the guest experience while adding high margin revenue for hotels.

Vice President Hotel Operations, Executive Director of Hotel Operations

MGM Resorts International: ARIA Resort & Casino, Vdara Hotel & Spa, Mandalay Bay

2010-8 - 2020-5 · 9 yrs 10 mos

Las Vegas, Nevada

Vice President of Hotel Operations for 2 large scale casino multi-unit properties: ARIA Resort & Casino/Vdara Hotel & Spa (5500 rooms and suites) and Mandalay Bay/Delano (4750 rooms and suites). Oversaw over 21 departments including Hotel, Recreations, Spa, Entertainment showroom, box office, wedding chapel and more. Advanced focus on Hospitality Technology and first Las Vegas property to roll out digital key technology to reduce check in wait times and to improve arrival experience. Drove in-room tablet program for digital menu ordering and room controls.

Director of Front Office, Concierge and Fairmont Gold Lounge, Restaurant Manager, F&B Management

Fairmont Hotels & Resorts - US and Canada

1999-10 - 2010-7 · 10 yrs 10 mos

Scottsdale, Arizona, Vancouver BC

Fairmont Scottsdale Princess: Director of Front Office, Concierge and Fairmont Gold Lounge. Designed, oversaw construction and launch of operations for Fairmont Gold Lounge. Launched a partnership with National Geographic for a summer Explorer's Camp for children that hosted internationally renowned explorers. Managed a three meal-a-day restaurant. Opening team member at the Fairmont Vancouver Airport. Oversaw Food & Beverage Operations: 3 meal-a-day restaurant Globe@YVR, Jetside Lounge, In Room Dining, Minibar, Banquet Services. Conference Planning Manager.

Restaurant Operations Manager, Housekeeping & Environmental Services Supervisor

Renaissance Vancouver Hotel Harbourside, Marriott International

1996-8 - 1999-9 · 3 yrs 2 mos

Vancouver, British Columbia, Canada

Front Office, Reservations, Telecommunications, Supervisor of Housekeeping, EVS and Laundry. Union team member management. Food & Beverage Supervisor (3 meal-a-day restaurant, lounge, quick service coffee shop, minibar and In Room Dining operations.

Front Desk Manager

The Grand Okanagan Resort

1994-4 - 1996-8 · 2 yrs 5 mos

Front Office Guest Service Room Management

Food & Beverage, Front Desk, Reservations, Telecommunications

Canadian Pacific Hotels & Resorts (Now Fairmont Hotels & Resorts)

1984 - 1992 · 8 yrs

Kelowna, British Columbia, Canada

Fine dining restaurant roles: Host, Cashier, Server Assistant Finance: Cashier - deposit clerk Hotel roles: Front Desk, Reservations, Telecommunications