shannon guarino

* Provide academic advising and assist with registration for undergraduate and graduate students in 13 different programs. * Respond to all student inquiries through email, phone and right now with excellent customer service. * Utilize Image Now and Right Now to keep accurate record of all student documents and incidents. * Complete given tasks in Right Now on a weekly basis for new and continuing student outreach. * Provide tools and resources to help my students succeed. * Listen, encourage and mentor students from enrollment to graduation. * Analyze student need for courses to assist the center dean in course scheduling for the O’Hare Center. * Prepare and plan student services week and new student orientation. * Work with the registrar’s office to process program changes, grade changes, graduation applications and academic dismissal appeals.

* Assist students with registration, tuition payments and all other inquiries. * Support the recruitment of new students by working closely with the undergraduate and graduate admissions advisors. * Enter undergraduate and graduate applications for admissions and help to maintain their admissions file. * Conduct admission testing by setting up the admission test and explaining the testing guidelines to the tester. * Help in the preparation and planning of student services week and new student orientation. * Assist in faculty interviewing and hiring and explain instructor demonstrations to potential faculty. * Actively participate in classroom visits to evaluate faculty and identify their strengths and weaknesses. * Train and manage all part time employees.

Supervisor, Student Services at Chamberlain College of Nursing