Shannon Castle

Own and manage technology in the support of driving business outcomes for the establishment of a standalone business entity, Elida Beauty. • Lead and develop the IT Strategy and Roadmap for the business • Deploy the IT roadmap for collaboration, infrastructure and information security; ERP; customer experience capabilities; digital marketing and R&D capabilities • Manage the capital investment for technology • Lead the Technology Transformation for the design, implementation, deployment and post go-live support for the global ERP solution across all markets and brands • Manage internal and external teams of 250+ people • Build and grow the IT team • Collaborate with the Marketing Lead and team to shape the digital agenda

The Technology Support Services role requires: • Setting the standards and managing all devices and mobiles globally • Managing the global IT service desks in 27 languages • Managing all on-site end-user engineering activities During my tenure, Technology Support Services has: • Improved Service Levels from 1-in-20 attainment to 20-in-20 attainment consistently for thirteen months • Contributed €3 million to the Unilever bottom line by: Negotiating better vendor contracts | Lowering unit costs of devices while radically improving the specifications | Optimising team structure | Automation of business processes | Improved employee IT satisfaction from consistently below target to consistently above target

This role demanded the transformation of the processes, tools, team structure and roles. My achievements included: • Successfully integrating the department into Unilever Technology Services • Contributed approximately €2.5 million to the Unilever bottom line by: automation of repetitive processes, merging roles and reducing headcount

The role required partnering with the business to understand how technology could solve business problems and grow the business. My achievements included: • Radically transforming the IT infrastructure across Africa and upgrading technical solutions to the global standard • Reducing the cost of IT as a percentage of turnover by 0.6%

My achievements in my SAB career include: • Led the technology selection, deployment and operations of a single customer contact centre • Successfully leading the technology for the merger of the soft drinks business into the beer business • Leading the overhaul of process control systems, uplift of all associated IT systems and set group-wide process control standards from Prospecton Brewery

Led all business partnering for marketing, sales and distribution across beer and soft drink business of South African Breweries, South Africa region.

End-to-end responsibly for IT and process control for thrid largest SA brewery.

Responsible for business partnering, information transfer and configurations of the SAP Materials Management module in Engen, Portnet, Conlog, AECI, and Chevron.