Shannon Beauclair

Corporate Headshots, Small Business Personal Branding and Professional Portrait Photographer in Seattle and Eastside; Bellevue, Kirkland, Redmond and surrounding cities.

I am an award winning portrait photographer specializing in personal branding and business headshot portraits

As part of the new Release and Delivery team I am responsible for working closely with Product and Engineering teams to define, document and publish new and existing enterprise and commercial business policies. I work to ensure adoption and implementation of customer promises across client and service/workload applications driving consistency for a common/predictable user experience. Responsible for developing processes that allow for a self guided implementation process that aligns with the security, onboarding, release and change management parameters. This includes the establishment, implementation, and tracking of a set of Enterprise Ready promises and business policies that both Client and Services must deliver to improve customer satifaction and reduce supportaiblity costs. Responsibilities include: - Manage overall strategy for Customer Promise Audit in order to provide our partners with insights about policy fulfillment gaps, potential breach of trust issues, and user experience data through targeted audit testing. - Launched the Customer Promises Onboarding program for Microsoft 365 Client Applications, coordinating our communications to engineering teams across Microsoft Cloud stack to drive fulfillment of policies and features resulting in consistent user experiences - Publish collateral (what, why, and how to) for Office engineering teams to meet org-wide promises to Enterprise customers with the goal of improving customer satisfaction and net promoter scores and decrease supportability churn and costs - Identification and development of business policies to enforce engineering consistency and adherence to defined customer promises, including implementation guidance and automation, validation criteria and automation, and measures for reporting automation - Lead engagements with Office and Azure Engineering teams to published coherent and consistent content to ensure a consistent customer experience.

Served as a steward to our Microsoft 2018 Giving Campaign, that resulted in a record-breaking 2018 Giving Program resulting in $163.4M in donations, 75% of US employee participation and 700,000 employee volunteer hours. Provided strategic campaign guidance and served as a subject matter expert for Giving Campaign leads across the company. • Expanded the Microsoft Company Sponsored Online Auction, increasing year over year totals by 33%. The dollar donations increased from $1.5M to over $2M benefitting The United Way, Fred Hutch and The Public Library System. • Completed month-long professional presentation coaching and presented to hundreds of employees and executives encouraging them to give time, money and products to their personal causes. • Developed and maintained relationships with local non-profits, helping them to further their mission. • Provided support to 300+ volunteer champions, facilitated program training thru full day on site trainings, weekly team calls and individual based mentoring • Led v-team including vendor resources, monitored website/auction tool content, procured donations from local vendors, and created marketing strategy to promote participation • Inspired employees to reach their full giving potential through public presentations at All-hands Meetings, fundraising and volunteer events, highlighting the opportunity to make a difference through giving and the various ways to give and be matched by Microsoft representing my own personal Give Story • Learned about community needs and what local nonprofits are doing to address those needs and shared this information with MS employees • Worked across Finance, HR, MSIT and Business Development Divisions to create campaign strategies and plans, in collaboration with divisional VPAL teams. • Drove cross group collaboration amongst VPALs to ensure event efficiencies and the sharing of information to assist and motivate them in their campaigns

Worked with Enterprise Customers on our Dedicated Service by onboarding them to Office 365 Services. I worked with our Engineering teams and the Sales communities to help with removing technical blockers around identity, user management, security and compliance that are preventing our customers from adopting Office 365. Entrusted with responsibility for deploying the Office 365 suite of services. Collaborated directly with internal and field engineers to ensure launches on-time, while providing world-class service. Actively engaged in driving operational excellence. - Plan, co-ordinate and execute migration efforts across MS cloud environments for large scale corporate customers. - Work across multiple X-org teams to identify and implement technical and procedural improvements. - Liaise with customer account and field teams to drive customer improvements into the Exchange, Skype, SharePoint and mobile client feature teams. - Own and manage Office 365 customer escalation program, including working with senior level executives (both internal and external) to resolve critical contractual, technical and onboarding blockers.

As part of the Project Management Office, I managed several IT projects including a new Airport Operations Dashboard and a Situational Awareness Dashboard for the Seaport. I also managed the implementation and Business Case of a new ID Badge System for the both the Air and Seaport. I completed a new baggage claim LCD system for Alaska Airlines baggage terminals at Sea Tac Airport on time and within budget. Managed external vendor relationships, deliverables, and budgets.

Managed product and service deliverables simultaneously from scoping, design specifications and development through implementation and launch. Partnered with Participation Media companies: BET, NBC, Bravo, USA Network, NBCe, CNBC and Content Providers to launch interactive voting, polling and broadcast alerting programs and campaigns . Lead large scale carrier projects with Sprint, AT&T and Verizon. Drove new carrier requirements, new products and services, as well as connectivity implementations.

Responsible for procurement of electromechanical components, as well as Capital and Test Equipment that meet quality standards and program schedules. Facilitated forecast project to align company with correct Key Suppliers and realize cost reduction opportunities based on strategic planning and sourcing. Prepared RFQ's and invitations for bid from technical requirement documents and engineering drawings to obtain competitive bids. Designed and implemented strategic sourcing initiatives to reduce procurement costs and minimize contractual risks.

Responsible for creation and maintenance of New Product Development (NPI) project schedules. Ensured tasks and milestones were met according to Development Schedule and made accommodations to manufacturing line time to meet major milestones and product release dates. Responsible for procurement and auditing of new and current suppliers of custom RF commodities and management of new RF and Semiconductor suppliers.

Responsible for purchasing and management of Semiconductors, Passive and Discrete Components to MRP demand signals and management of associated supplier relationships. Developed second sourcing strategy using franchised distributors in response to allocated market conditions; estimated cost savings of $3 million.