Shannie Ong

Key Account Manager managing Healthcare, Retail, and Consumer verticals, delivering tailored solutions to drive efficiency, growth, and customer success.

Key Account Manager specializing in Industrial and Aerospace verticals, focused on strategic partnerships, customer growth, and operational excellence.

Business Development (IV) Aerospace  Support Vertical head - Assist to design and develop and execute overall business plan (Aerospace) to meet KPI and company budget  Establish close relationships and linkages with all levels of customer to be able to influence the outcome of quotations and proposals and collect useful competitive information.  Ability to understand customer dynamics and decision makers to effectively sell company's product to meet the customer's needs  Develop an in-depth understanding of customer’s decision-making process and recommend/implement actions to obtain sales as a result.  Work with Operations to support aircraft on the ground (AOG) shipments for Key clients  Field support to sales in hunting and securing of new businesses for the Aerospace sector across all product groups  Handle customer reporting, QBR  Work on Customer Relationship Management (CRM) Platform by updating client profile, customers’ tariffs, activities and pipelines  Airshow 2018 Project assistant– Monitoring and Coordination freight related shipments for Imports and Exports Sales Management (Help-Desk Team)  Responsible for revenue and gross profit of the SME and overseas client’s sector.  Manage and convert overseas/SME inquiry to confirm sales bookings  Handle sales quotations, Standard Operation Prodecure (SOP), Tender/Bidding Control Tower Coordinator  One stop Center responsible for shipment order and collection  Coordinate and arrange bookings and documentation preparations or both inbound and outbound shipments  Generate internal and external shipment, freight spent, on time delivery reports  Handle customers’ complaints and problem solving  Work with operations across the region to ensure timely delivery of all orders  Work closely with sales to support account growth including to set up Standard Operation Procedure (SOP) and manage Customers’ Tender/Bidding.  Responsible for Collection as per of the Credit Control Management process