shannara rivera

* Operated an ACSC PMS system with LMS * Complete Reservations for the Hotel and Fine Dining Restaurants * Interacts with guest to meet their standards on their leisure/business travel * Created SOP training guide for new hires * Composed email and mailers for potential patrons of the Casino Resort

Participated in a life changing internship in which I was able to see the different sides of hospitality. From cleaning guest rooms in housekeeping and interacting with them from behind the scenes, to interacting face to face at concierge.

* Operated an ACSC PMS system * Responsible for cashing in chips and processing checks * Balanced a money drawer at the beginning and end of a shift

* Operated a Micros POS system * Balanced a money drawer at the beginning and end of a shift * Assisted with guest satisfaction while in the gift shops

* Created and performed a story to maintain good show * Cleaned and Stocked stations to maintain an efficient flow * Merchantained to bring in more guest into the boutique

* Responsible for cleaning up to fourteen guest rooms to a deluxe standard, daily * Delivered amenities to guest rooms * Stocked Housekeeping carts with amenities and linen to give AM housekeeping an efficient start

* Provided service to groups ranging from small meetings to gala events with guest attendance up to 500 * Transformed event space to the reflect the vision of our clients * Cleaned and organized equipment to keep proper food safety guidelines between events

* o Facilitated in the checking in hotel guest reservations * o Made Dinner reservations * o Issued park tickets

* Expedite guest queue lines while also maintaining high guest service * Greet and welcome guests as they enter the store ensuring courteous interactions * To contribute to daily sales budgets I upsell and suggest additions to receipt

Activities and Societies: Hotel and Restaurant Club