sarah hannah

Assisted in the daily management and support of the technology help desk

Intersection is a technology and media company committed to improving the urban experience. It's wonderful to help clients with their ongoing IT strategy and propose recommendations for improvement to their systems and workflow. This enables them to avoid encountering unexpected technical obstacles, and empowers them to use technology as a tool for growth.

In this role, I supervised a team of ~10 Client Relationship Managers in the Manhattan area and aided in delivering strategic, day-to-day development and retention of strong client relationships. The goal as a team was to understand the client's business needs and collaborate with myriad internal teams to provide robust solutions to ensure the development and implementation of analytical and technical solutions to enable those strategies. Additionally, we strove to ensure client satisfaction and execute client reference-ability process because much of the business was generated by word of mouth so it was important that we continually check-in with customers on their contentment with our firm.

As a Client Relationship Manager, my main goal was to be the central point of coordination for all client service related issues for designated team of 30-40 clients, working closely with engineers, team leads and project managers for projects and ongoing service-related activities. As part of that intra-team coordination, it was also important that I provide direction to engineers as a point of contact to the client to help resolve technical issues in a timely manner.

Design, develop and deliver training content customized to VMTurbo's platform for remote, onsite and certification trainings throughout the U.S., for SMB and Enterprise clients, classes ranging from 2-25 people in size.

As Marketing Chair of Dance Parade, I worked with a variety of teams to develop, manage and execute the delivery of Dance Parade’s public image. Some details of those responsibilities included working on creative solutions for both print/web media, brand development and web content and design, as well as special projects for media requests and promotion for the organization.

In my work at AllSector, I was able to assist ~70 clients with budgets ranging from 5M to 30M, meeting and presenting technology solutions and proposals to boards for review and approval. These technologies include hybrid/on-premise, cloud, virtualization, storage (SAN), security, archiving and encryption. Increase client base and revenue by 10% annually, as well as pipeline from 350k to over 1M and sales revenue by 20%. Led Cloud-based seminars on Microsoft Office 365, backups and disaster recovery to educate existing clients and develop new business and sales opportunities. Utilize organizational skills to affect operational change for 60+ employees via internal systems and SaaS solutions such as Salesforce and NetSuite.

Activities and Societies: 1 year Internship, Eisenhower Auditorium; University Choir; Women's Choir; Women's Volleyball;