Shanil Venugopal

Appointed by the franchise owner to lead the commercial growth and operational performance of the Impact Outdoors Dunedin Franchise. Responsible for business development, customer acquisition, procurement, supplier management, operational planning and strategic partnerships while supporting the expansion of the business across the Otago region. Key responsibilities and achievements: • Drive business development by identifying new market opportunities and building long-term relationships with builders, contractors, architects and residential clients. • Manage the complete sales process from enquiry to quotation, negotiation and project handover. • Prepare approximately 80–100 quotations per month, ensuring technically accurate and commercially competitive proposals. • Lead procurement through Head Office and local suppliers while maintaining efficient stock and cost control. • Oversee day-to-day business operations, installation scheduling and team coordination. • Manage customer workflows, quotations, purchasing, invoicing and financial administration using Xero, Zoho CRM and Zoho Books. • Represent the business at Home & Garden Shows and local promotional events to strengthen brand awareness and generate qualified leads. • Maintain outstanding customer satisfaction through responsive communication and quality project delivery.

Provided technical sales and customer solutions for premium architectural hardware, digital locking systems and access control products across residential and commercial projects. • Prepared quotations and managed customer enquiries using Cin7 CRM. • Interpreted architectural drawings and specifications to recommend compliant hardware solutions. • Developed strong relationships with builders, architects, installers and homeowners. • Strengthened understanding of New Zealand construction products, supplier networks and customer expectations. • Supported the delivery of specification-based solutions through technical advice and excellent customer service.

Led the commercial, technical and operational functions of one of the UAE's leading aluminium façade contractors, overseeing business development, technical sales, procurement, manufacturing and project delivery across residential, commercial, hospitality and government sectors. Highlights: • Supported annual business operations of approximately AED 75 million. • Contributed to approximately AED 40 million in project revenue through business development and commercial negotiations. • Managed façade projects valued up to AED 30 million. • Directed multidisciplinary teams of more than 210 employees. • Managed over 15 concurrent commercial projects. • Established the company as an Authorised Fabricator for Schüco, Technal, Alumil, Hueck and AluK. • Developed strategic relationships with developers, consultants, architects and Tier-1 contractors. • Delivered commercial leadership across tendering, procurement, contract negotiation, value engineering and project execution.

✅ Gathering documents, preparing and drafting immigration applications, visa forms, and other immigration-related documents, while scheduling appointments to act as an intermediary between the government and assignees. ✅ Corresponding with foreign nationals and clients, offering a first-level review of document inputs to ensure accuracy and completeness. ✅ Capturing and uploading relevant data into internal systems, ensuring smooth processing and accurate record-keeping.

✅ Leading and supporting a team, ensuring every agent met service standards while feeling motivated and empowered. ✅ Collaborating closely with managers and fellow team leaders to uphold company values and deliver consistent service excellence. ✅ Personally handling escalated customer concerns, ensuring issues were resolved with empathy, speed, and professionalism. ✅ Introducing innovative strategies to improve quality, boost team morale, and strengthen business performance. ✅ Monitoring team progress and preparing insightful reports with Excel and PowerPoint to drive smarter decision-making.

✅ Conducted stock auditing at ASDA, one of the UK's most popular stores, ensuring inventory accuracy and data consistency. ✅ Interfaced with store networks and used data collection software to perform audits efficiently. ✅ Prepared and uploaded data lists to the system before the inventory process to ensure smooth operations. ✅ Monitored and updated data at regular intervals during the inventory process to maintain accuracy. ✅ Uploaded final inventory data to the network and issued comprehensive reports to clients. ✅ Led and motivated a team to achieve inventory targets within designated timeframes, ensuring productivity and morale. ✅ Managed client requirements effectively, meeting deadlines and ensuring high levels of customer satisfaction. ✅ Regularly communicated with higher management, providing weekly performance updates and feedback on team performance. ✅ Sent newsletters to the team to provide feedback and boost performance through recognition. ✅ Liaised with Managers and Clients on a regular basis to ensure smooth operations and clear communication.

📍NZQA Level 9 equivalent. Focus on Information Systems Strategy, IT Management, and Business Process Optimization.

📍NZQA Level 9 equivalent. Focus on Information Systems Strategy, IT Management, and Business Process Optimization.