Guanda (Shane) Shen

- Administrative and customer services tasks including answering general and technical questions, scheduling customer visiting, parts logistics tracking and post-installation support - Systematic and customised advising and installation including multimedia unit, interface module, camera and sensors - Customised Noise, Vibration and Harshness (NVH) optimisation - CAN-bus coding adjustment and digital-analogue signal conversion - General maintenance advising by inspection and accessing the on-board diagnostics (OBD)

- Critical infrastructure, Data centre, Hospital, Defence, Telecommunication, Solar Renewable - Provide project management including product selection, RFQ, Battery rack drawing and floor plan review, contracting, fulfilment, installation, testing and after-sale support. - Coordinate with finance department and internal audit team on customer account management. - Regular reporting and engagement with external and internal stakeholders to align the project progress. - Project schedule management and resource allocation to ensure the project can be delivered on time as well as delivering exceptional customer service. - Project ledger recording - Pivot point of contact by providing technical support in UPS battery testing and solving problems to ensure smoothness of commissioning and site acceptance test. - Familiarise with Powershield UPS monitoring system. - Standard operating procedure drafting, risk identification and mitigation to ensure compliance and safety. - Coordinate with the design team including mechanical design review, ventilation design review as well as local standards in battery fire protection. - UPS battery commissioning test including actual load test, load bank test and earthing continuity test. - Continuous improvement in operation and manufacturing. - Battery product in-house validation and modification. - Product compliance review. - Product CEC certification, exhibition showcase and introduction as well as generating sales lead. - New employee training and construction of knowledge base for Australian technical team.

- Product selection, RFQ, technical drawing, fulfilment, and commissioning - Product in-house validation and localisation - Compliance review - New product development, certification and market introduction - After-sale technical support

Responsibilities: - Adopting LEAN methodology in managing a food warehouse and a home appliance warehouse - Liaising with wine manufacturing service providers including vineyard manager, winemaker, material supplier, bottling factory, storage and exporting agents - Receiving incoming and directing outgoing goods with delivery fleet and third party logistics - Processing online orders in time and assigning driver delivery tasks - Maintaining relationships with 30+ small business clients regarding service, product and promotion - Technical support in purchasing, operating and maintenance including tools, vehicles, forklifts, machines, yacht and cooled storage - Providing training in appliance installation and troubleshooting - Liaising with business partners and regulators in event/expo organising - Communicating regularly with accounting, IT and stakeholder with the operation, budget and improvements Achievements: - By adopting LEAN methodology and creating customised distribution zone, time reduced in food handling, storing and delivering, which leads to cost contraction in labour, storage and equipment hire - High customer satisfaction in delivery time and product quality - The establishment of a cold chain transportation fleet that handling chilled and cold food product - Business expended from south-east Melbourne to regional Victoria including Geelong and Bendigo

Overview and Objectives: - Measuring and recording system (VBA-based) development for aircraft propeller blades - Converting operation manual and technical process into Process Flow Diagram - Portable smart device integration - Regular status reporting to both academic and industry supervisors By completing this project, the following goals achieved: - Standardisation of maintenance procedures - Time reduction in documenting and report generating - Eliminating human errors - Managing database and service records electronically

Measuring and recording system (VBA-based) development for aircraft propeller blades Portable smart device integration By completing this project at the end of 2017, the following goals achieved: - Standardisation of maintenance procedures - Time reduction of documentation - Elimination of human error - Electronically management of database and service records In the Industry Learning (IBL), rotated among the following teams: - Metal blade repair and overhaul - NDT (non-destructive testing) using FPI (Fluorescent Penetrant Inspection) and MPI (Magnetic Particle Inspection) Implementing AGAP (Airbus Group Australia Pacific) 5S rules and LEAN methodology to improve efficiency and optimise cost Disassembling, testing, reconditioning and assembling work on: - Hartzell metal propeller blade - Corrosion removal and anti-corrosion treatment NDT for bolts, bearing, propeller hub and other structural parts Investigation of faulty components Assisting the blade airworthiness testing on customer’s site Understanding structural balancing and optimisation Accessing manual and learning procedures in repair and overhaul Hands-on experience in tools and machinery used in general aviation MRO industry

Working on Rolls-Royce 250 series turboshaft engine - Turbine assembling and balancing - Combustion and power transferring system - Lubrication system and mechanical controlling system Assisting the calibration of fuel system testing instrument Understanding air processing in turboshaft engine Understanding the engine application in fixed-wing, rotary wing and motor racing Hands-on experience on tools and machines used in aircraft engine MRO industry

Rotated among the following teams: - Composite blade repair and overhaul - Landing gear repair and overhaul - NDT (non-destructive testing) using FPI (Fluorescent Penetrant Inspection) and MPI (Magnetic Particle Inspection) NDT for engine block, bearing, hub, piston engine and other structural parts Working on: - Hamilton Standard composite propeller blade - Landing gear and hydraulic systems for Saab 340, Bombardier dash 8 - Corrosion removal and anti-corrosion treatment Accessing manual and learning procedures in reconditioning Understanding structure balancing and optimisation in application Hands-on experience on tools and machines used in general aviation MRO industry

Responsibilities • Engaging in sales and maintaining customer relationship • Weekly stock ordering • Implementing weekly promotion • Book-keeping and interacting with external accounting service • Internet equipment configuring and maintenance • Following up building permit application with council and landlord • Smoothing the business selling period Achievements • Introducing competitive services including free Wi-Fi and e-vouchers • Listing the shop on online maps • Reducing outgoings by actively comparing electricity and landline offers • Applying the online ordering system to reduce cost • Price matching with supermarkets

Responsibilities • Assigning and tracking tasks and orders • Preparing documents and note-taking for meetings • Bi-directional translation of engineering documents • Supporting the judging panel in annual innovation award Achievements • Improved skills in using professional software • Improved attitude on integrity, profession and responsibility • Gained hands-on experiences and understanding of the global supply chain

Units awarded with High Distinction: Electrical Systems, Computing for Engineers, Computer-Aided Design, Composite Structures Units awarded with Distinction: Aerodynamics I, Flight Vehicle Dynamics, Aerospace Design Project, Aerospace Practices, Final Year Project Compliance with Monash Engineering Continuous Professional Development, 1027/420 hours logged.