Shane Love

Manage wide range of operations for full service valve and process control instrumentation repair company from customer outreach to process development. Build relationships with vendors to negotiate projects and product pricing. Handle all parts procurement, inventory management, and purchases for stock and non-stock items. Serve as liaison to customers and technicians to address questions and mitigate concerns. Improve and execute exceptional customer service practices to build rapport with community and improve relationships with vendors. ➢ Retained +75% on pricing for repair materials and components by conducting extensive market research on new sourcing and establishing relationships with new vendors. ➢ Expedited services and product distribution, reducing turnaround for service completion by 50% by improving communications to technicians and vendors regarding customer requests, decreasing time from 6-8 to 3-5 weeks. ➢ Successfully organized and streamlined all service estimations for company by transitioning records from paper source to Quickbooks. ➢ Improved customer relations and developed rapport by prioritizing outreach and personally assisting customers with requests.

Promoted to staff position for largest independent exploration and production company for oil and natural gas to oversee floor operations. Handled machinery and equipment maintenance and control for sour gas processing facility. Tasked with start-up and shutdown of all equipment and individual systems, control system operations, and equipment checks. Developed consistent and effective communication with staff through in person and radio contact. ➢ Lead a team responsible for streamlining shift transition notes and dialog about process conditions from paper to a digital system by collaborating with overseas team to tailor and implement new shift transition hardware and software. ➢ Lead a team to transition outside reading from paper to digital format for improved accuracy and trending capabilities. ➢ Understanding of advanced flow diagrams to convey plant operations and vessel pressures to team and management to convey important information to board operator or outside operators about production and floor activities. ➢ Took initiative to organize and prioritize safety records for facility, improving productivity and machinery efficiency in the process. ➢ Enforced strict compliance with all safety protocol and facility regulations to ensure efficient operations and safe environment.

Provided parts and supplies to internal employees within industrial warehouse floor. Received and issues all goods and handled forklift to load and offload freights. Oversaw daily inventory check and control procedures to maintain good organization of warehouse and stock. Managed careful record of all materials received.

Maintained warehouse supplies and verify inventory for work orders and floor operations. Assisted in processing orders, sorting goods, and processing return materials authorizations. Fulfilled purchase ordered and ensure that warehouse was stocked with all essential equipment.

Managed inside and outside sales operations for leading automotive aftermarket parts provider in the nation. Handled product distribution to customers and careful maintenance of location inventory. Delivered quality customer service and outreach using effective communication and negotiation skills. ➢ Assisted in business growth by introducing new products and clientele to company for wider range of inventory and stronger client retention.