Shane Johnson

Support hardware lifecycle tasks including racking, stacking, decommissioning, and part replacements for servers and storage systems. Install, maintain, and troubleshoot server hardware and networking equipment within Meta’s high-availability data center environment. Perform hardware installations, swaps, and maintenance on Meta’s server and networking infrastructure in live data center environments. Perform hardware and software troubleshooting on servers, storage systems, and network equipment to resolve performance, boot, and connectivity issues. Support server migrations, including decommissioning, racking/stacking, re-IPing, and re-imaging of equipment during infrastructure refresh or capacity expansion projects. Use ticketing systems to track incidents, changes, and maintenance tasks while adhering to strict SLAs and documentation protocols.

Performed installation, troubleshooting, repair, configuration, and testing of moves, additions, changes, and disconnects (MACD) on various Cisco Meraki, Nortel FS N5860-48SC, Fujitsu, Juniper, Alcatel, and similar products to support customer optical, electrical, voice, and data services. Provisioned and configured Cisco network switches. Commissioned and decommissioned servers, switches, routers, and firewalls. Installed, configured, and supported hardware and software components including switches, routers, access points, and network monitoring tools. Collaborated with engineers to review and update network design plans. Marked up (redlined) documents to reflect on-site changes in real-time during or after implementation. Troubleshot control systems and network connectivity issues using diagnostic tools to resolve IP conflicts, signal loss, and hardware faults. Installed and configured devices such as FSP 150-XG108, FSP 150-XG116Pro, and Comtrend Nexus Link 3122. Troubleshot in data centers by installing and managing switches, SFP cards, and fiber connections. Performed installation and troubleshooting of Cisco MS130-24P-HW Cisco Meraki MS130 Access Switch, routers, Cisco firewalls MX68-HW Cisco Meraki MX68 Security Appliance, Cp2 Cradle point E110-C4D router, Cisco ATA192, and Cisco analog telephone SPA112 2-Port Phone Adapter. Installed VoIP Cisco telephone network. Installed Accadian Adtrans. Updated software/firmware. Configured firewalls, routers, Cradle points, access points, and bridged Verizon modems. Used CMD to configure static IP and DHCP settings.

Made fiber connections LC to LC in Google CCNR room. Ran fiber and made port connections. Ran tests using OTDR. Terminated, tested, and troubleshot patch panels. Installed UPS and PDU. Rack and stack. Rack buildouts.

Terminated 110 block patch panels, voice/data jacks, fiber, and coaxial. Installed and troubleshot wireless access points (WAPs) and VoIP devices. Installed and troubleshot Cisco switches and routers. Familiar with VoIP phone systems, POE switch troubleshooting, and network troubleshooting techniques. Dressed, labelled, and terminated low voltage wiring. Tracked and managed services via ServiceNow tickets to proactively manage and install desktops, laptops, software, peripherals, and supporting hardware. Installed computer peripherals (monitors, speakers, mouse). Provided end-user support for basic, intermediate, and advanced productivity applications. Troubleshot and wired office spaces, data centers, retail stores, college campuses, and construction sites. Worked in finished data centers running LC to LC fiber, SC to SC fiber, made port connections, cross connections, tested, and troubleshot. Inspected, terminated, tested, troubleshot, and crimped low voltage cables and RJ45 jacks. Troubleshot and installed Cisco switches. Troubleshot physical and network layers of the OSI model. Performed rack and stack work, assembling server racks and patch panels. Installed UPS and PDU. Read wiring schematics. Understood basic network configuration. Ran fiber tests using OTDR Exfo tester. Installed, replaced, and swapped Adtran Total Access.

Activated, disabled, and reset passwords using Active Directory. Met all Service Level Agreements (SLA) required by customer contracts. Answered calls and provided basic Tier 1 Windows 10 technical remote support, evaluated and generated trouble tickets in the Remedy ticketing system. Downloaded and troubleshot software on users' computers remotely. Provided basic support to end users experiencing hardware, software, networking, application, and other technical issues, including password resets, new email accounts, and network issues. Followed documented procedures for routine or standard issues. Logged and tracked calls using the trouble ticket system and maintained historical records and related documentation. Used Remote Desktop Connection.

Prepared and collected parcels for incoming orders using hand-held scanners. Handled, organized, and secured packages with utmost care. Achieved 100% on-time delivery rate within strict time constraints. Verified each delivery against shipping instructions before delivering to customers. Coordinated schedules and routes while working closely with management to administer dispatch functions. Interpreted data from the workforce management system to identify current and potential scheduling issues. Tracked network issues and performed troubleshooting repairs. Used CAT technological system to analyze inventory and complete over 200 orders daily.

Institute in Help desk Network Career Technical Institute - Washington, DC