shane bontemps

senior analyst, it security operations

About

I am a certified Information Security professional seeking a challenging position that will benefit from my skills and experience. My exceptional interpersonal skills and organizational ability combined with a natural technical/mechanical inclination allow me to work in a variety of environments.

Country

united states

City

houston

Industry

oil & energy

Skill

security, active directory, troubleshooting, technical support, management, access, databases, networking, project management, vendor management, information security, information technology, system administration, unix, testing, network administration, budgets, help desk support, disaster recovery, bmc remedy, internal controls, account management, information security management, business continuity, vulnerability assessment, auditing, software installation

Experience

owner and consultant

info planit

1997-5 - 1999-6 · 2 yrs 2 mos

district manager - tle division

walmart

1987-4 - 1997-5 · 10 yrs 2 mos

senior analyst, user security administrator

direct energy

2003-6 - 2011-2 · 7 yrs 9 mos

desktop support and helpdesk manager

duke/fluor daniel

1999-6 - 2002-7 · 3 yrs 2 mos

Worked alongside and supervised 9 - technicians in the IT Support department. Our accountabilities were to image, configure, deploy, troubleshoot, and repair desktops, laptops, and printers for the Engineers, Designers, Accountants, Executives, and Administrative team. Installed and supported all software utilized by the users working in a multi-network protocol and multi-platform environment, through a database Help Desk system. Helped create a highly efficient and organized customer support helpdesk, going from 80 to 900 users over a two-year period. Other responsibilities included the ordering of computers and supplies based off financial budgets and staffing projections. Responsible for writing and amending Service Level Agreements with the Network Operations, Web Development, Desktop Technology, and Project Information divisions of the company. Led several projects for DFD IS (mostly during peak business hours) in those 3 years:

senior analyst - information security, risk, and controls

direct energy

2011-2 - Present · 15 yrs 8 mos

senior analyst, it security operations

direct energy

2012-12 - Present · 13 yrs 10 mos

Responsible for daily monitoring (health) and optimization of IT security infrastructure. Additionally, responsible for filtering, extracting, reviewing, and distribution of all subscribed cyber security alerts, notifications, and portals on a daily basis. Responsible for planning, deployment, support, and alert monitoring of APT (FireEye) solution. Currently monitoring newly deployed ForeScout NAC solution for any compliance issues or concerns. Currently monitoring and responding to events/alerts and health status on Dell Secure Works SOC, FireEye, CarbonBlack, Cylance, and BlueCoat Threatpulse portals. Assisted in the build out of security operations command center, decommission of SEPM and transition to Cylance APT/AV cloud based solution, Symantec DLP, McAfee IDS, AccessData, Proofpoint, and WebSense Web Filtering solutions.