shanae boisson

Healthcare and Sciences projects

Residential Project for Hackney area

Attained Skills: Visual merchandising, leadership – training others, proactive and passionate attitude towards sales, personal presentation, understanding of customers’ needs, ability to get on with tasks without supervision, opening morning float, and using my initiative to find plausible tasks to complete when the shop floor was quiet. Learning Outcomes: The importance of knowing the context/story behind the products, to be vigilant at all times, to show your passion for the product, involve the customer and invite them to see the latest products or limited editions that your brand has to offer, promote related products to catch the interests of the customers who at first only intended to browse.

Attained Skills: Visual merchandising, stock replenishment, demonstration of strollers/prams and furniture products, tidying stock rooms, team work, telephone etiquette, dispatch, and preparing orders for Door 5 customer collection and export. Learning Outcomes: Able to join the journey of motherhood with customers, build personal relations that allows them to look forward to come again to buy related products from you, how to deal with goods for dispatch and export, developed a greater understanding of strollers, prams, high chairs, cot beds and other furniture technically, pass on stories and tips of motherhood to entertain the customers and give them a more personalised shopping experience, and to keep up with the Harrods highest standards in product display, personal presentation and in customer service, as proven by my 100% guest shop.

Attained Skills: time-management, keeping the office tidy and organised when working in tight spaces, being able to work within a team that changes every day at new location offices, and solving problems to the best of my ability before calling the manager. Learning Outcomes: dealing with unhappy customers who were not able to get tickets, re-locating people’s seats, and most importantly, printing out and handing over the tickets at collection, and how to welcome people of all cultures and nationalities.

Each day was a new experience. It is fast paced, so you have to keep enthusiastic and work well within the team to achieve great customer service as well as closing the restaurant on time. I am always friendly and quite sure I am a good representative of the company that keep the customers coming back. Due to my hard working persona I was chosen to work closely with the Floor Manager and take over on his days off, issuing tasks to staff and training the newcomers. Besides being Front House and serving food and beverage, I have dealt with cash handling, PDQ card machines, customers disputes and sorting staff roster.

Office Development Project for the Walsall Area