shana amos

• Source, engage and interview quality passive and active candidates utilizing multiple resources • Continuously research and develop new resources for recruiting in specific locations and regions • Facilitate and schedule interviews, reference checking, manage candidate flow and inquires • Use Applicant Tracking System to manage candidates throughout the recruitment and hiring process, provide reports • Manages employee programs as assigned by the Senior Human Resources Manager • Provides guidance to managers and employees on policy questions and potential employee relations concerns. Works with managers to resolve employee-related problems • Responds to employee requests for clarification and assistance • Assist on and participate in other HR duties as needed • Maintains pay and compensation structure

• Provides support to the overall HR function within the facility. This includes maintaining employee files, administering attendance policy, ensuring the consistent application of all HR-related programs within the facility. • Counsels and administers employees concerning HR policies and procedures; reviews and resolves issues • Provides administrative and office support and coordination of resources for customer and executive visits. • Administer open enrollment meetings and answer employee benefits questions • Research and answer employee and client questions concerning benefits • New employee onboarding • Various HR related projects

• Assist in analyzing and resolve complex transactions/customer service requests in the areas of pay and leave accrual hours • Support employees by troubleshooting leave accrual hours and performing updates to personnel files • High volume transaction processing and incoming calls • Conduct payroll timecard audits and leave accrual integrations regarding leaves of absence • Utilization of HRIS and Call Center Systems to resolve ongoing, complex customer issues and to track employees' data.

• Work with existing and potential clients to administer their benefits needs • Implement benefits quotes and oversee benefits enrollments • Support client employees by troubleshooting benefit issues, claims issues, COBRA questions, benefit verification and explanations • Research and answer employee and client questions concerning benefits • Facilitate implementation of new groups including additions and changes to benefit plans • Timely and accurate completion of enrollment, changes and terminations of benefits

• Responsible for the daily activity involved with benefits plan enrollment, termination, changes, billing (invoice reconciliation), claims, and employee’s questions. • Coordinate the recruiting and interview process such as job posting, resume screening, background check, online investigation, interview scheduling, and making employment offers • Process leave of absence requests including providing notices, information and letters to employees • 401K Distribution/Enrollment • Manage event planning i.e. company picnic, team-building programs etc. • Facilitate new hire orientation/I-9 verification • Various HR related projects • Payroll processing & related reconciliations to General Ledger and other accounts

• Processed medical/dental enrollment, termination, and changes • Conducted New Hire Orientation • Maintained/audited personnel and benefit files • General office administration • Collected timesheets, processed payroll and printed paychecks

• First point of contact for employee Human Resources inquiries • Interpreted labor contracts and Human Resources policies • Researched payroll and benefits discrepancies • Processed verifications of employment