shamarla sanders

Document profession -maintaining records, extracting, sorting, coding and editing documents. Analyze documents, forms, and letters addressed or routed to various offices. Examine file materials to identify primary subject matter and assign proper classification. Also, submitting payment request for payment arrangements. Organize and maintain subject matter files according to office records management.

Aid clients with their line of credit, communicate via phone with internal and external clients requiring assistance or information Handle disputes and aiding with online issues. Interpret clients needs and utilize software programs to identify possible resolutions for complex issues. Utilize established procedures to handle credit inquiries and resolve concerns to ensure client satisfaction. Handle client communications within all call handling, quality measurement skills. Use software programs and computer systems to accurately document.

Perform supervisor call backs to customer dealing with their debit / line of credit calls. Assist the branch managers to resolve issues in the branch. Resolve client’s line of credit and emerald card (debit cards) issues: Gather and summarize data; conduct research and analysis. Respond timely to inquiries and conduct all necessary research to resolve more complex customer requests or questions. Communicate via phone, mail, and email. Interpret clients' needs and utilize software programs to identify possible resolutions for issues. Follow established procedures to handle inquiries and resolve concerns to ensure client satisfaction. Handle communications within all call handling, quality measurement and AC metrics. Use software programs and computer systems to accurately document, research, and resolve inquiries.

Helping other employees with question regarding the credit card accounts. Handling US bank /Retail/Mid-Tier/ Affinity/ Kroger/Line of Credit cards. Also handle prepaid debit cards; Communicate via phone with internal and external clients that are requiring assistance or information. Utilize software programs to identify possible resolutions for complex issues. Perform the correct procedures to handle client credit inquiries and resolving concerns. Ensure client is satisfied with my assistance. Communicate within all call handling, quality measurement skills. Document the appropriate information if needed.

List courses you have taken in Criminal Justice, Psychology, Sociology or related areas: Intro to Criminal Justice , Intro to Paralegal studies, Criminal Evidence ,General Psychology ,Sociology, Hate Crime , Juvenile Delinquency, Principles of Legal Technology, Criminal Law and Procedures, Legal Research, Ethics for the Paralegal, Family Law, Law office management, Legal Writing, Computer Concepts and Applications