Shallu Kaushik

Chief Digital Officer @ Tata Capital

About

Digital & AI leader focused on building Digital/AI first platforms- helping shape the next phase of intelligent financial services, aligning with business outcomes & customer value. A financial services professional with significant experience in retail & SME products, savings a/c, digital transformation, secured & unsecured assets, Product & Portfolio management

Country

India

City

Mumbai

Industry

Financial Services

Skill

C Level Management, C Suite, Loans, Relationship Management, Banking, Portfolio Management, Business Development, Team Management, Cross Selling, Retail, Credit Cards, Sales Operations, Mortgage Lending, Key Account Management, Sales, Retail Banking, Auto loans, Home loans

Experience

Chief Digital Officer

Tata Capital

2018-7 - Present · 8 yrs 3 mos

Head Digital Channel - Acquisition, portfolio & marketing

ICICI Bank

2016-4 - Present · 10 yrs 6 mos

Mumbai Area, India

Responsibilities include: -Increasing penetration of Digital Channels- Internet & Mobile banking to existing & new customers - Managing customer portfolio across digital platforms - Driving P & L for digital products, revenue generation from transactions - Driving acquisition & transactions through digital & social marketing channels - Developing acquisition online platform for assets , credit cards & savings a/c products

Head Savings a/c

ICICI Bank

2017-12 - 2018-6 · 7 mos

Mumbai, Maharashtra, India

Head Digital Channels Assets, Credit Cards, Self employed segment business loans

ICICI Bank

2015-9 - 2016-3 · 7 mos

-Detailing & developing acquisition platform for assets, cards & savings a/c - Digitisation of processes & mechanism to minimise processing costs & faster TAT

Head product - Cross-sell & online channel - Mortgage & Auto Loans

ICICI Bank

2011-5 - 2015-9 · 4 yrs 5 mos

Mumbai Area, India

-Lead & managed new product development in line with overall product & segment strategy for mortgage & auto loans - Balancing distribution through branches, online & alternate channels - Optimising cost & customer experience by using digital engagement

National Head Operational Delinquency - Home loan

ICICI Bank

2009-5 - 2011-5 · 2 yrs 1 mo

Responsible for pre delinquency management for mortgage business

Zonal Sales Manager,Credit Cards- South ,Hyderabad

ICICI Bank

2007-5 - 2009-4 · 2 yrs

Led entire South zone sales team for all consumer and corporate Cards business.Key responsibilities included: Handling Sales team Cost Management

Regional Business Head,Homeloans-Karnataka,Bangalore

ICICI Bank

2005-4 - 2007-5 · 2 yrs 2 mos

Led mortgage division of ICICI bank for Karnataka region Were responsible for Sales as well as Credit functions Led team responsible for generating business through various direct and indirect channels like DMAs, Bank Branches,Corporates & field teams.