Shaline Mwanzo

Strategic Recruitment Planning Collaborate with department heads and leadership to understand hiring needs and align recruitment strategies with business objectives. Develop and implement comprehensive talent acquisition plans to attract top talent. Candidate Sourcing and Engagement Utilize advanced sourcing techniques, including networking, social media, job boards, and partnerships with universities or industry groups, to identify qualified candidates. Build and maintain a talent pipeline for current and future hiring needs. Candidate Screening and Selection Conduct initial interviews to assess candidate qualifications and culture fit. Coordinate and guide hiring managers through the interview process, ensuring consistency and fairness. Employer Branding Promote the organization’s culture and values to attract high-quality candidates. Represent the company at job fairs, industry events, and other networking opportunities. Data Analysis and Reporting Track and analyze recruitment metrics (e.g., time-to-hire, cost-per-hire) to improve hiring efficiency and effectiveness. Provide regular updates and insights to stakeholders on the status of talent acquisition efforts. Compliance and Process Improvement Ensure all recruitment activities adhere to local labor laws and organizational policies. Continuously refine hiring processes for better candidate experiences and outcomes.

⎯ Contact potential or existing customers to inform them about a product or service using scripts. ⎯ Answer questions about products or the company. ⎯ Ask questions to understand customer requirements and close sales. ⎯ Follow up all prospects and ensure loans are disbursed. ⎯ Enter and update customer information in the database. ⎯ Take and process orders in an accurate manner. ⎯ Handle grievances to preserve the company’s reputation. ⎯ Go the “extra mile” to meet sales targets and facilitate future sales. ⎯ Keep records of calls and sales and note useful information.

⎯ Handle inbound and outbound customer interactions. ⎯ Responsible for skillfully retaining customers through positive relationship building. ⎯ Identify the reason(s) for disconnecting and overcome objections in an effort to retain the customer. ⎯ Save and re-sell the value of our products and services by properly aligning their features, benefits, and price with the needs of our customers ⎯ Provide exceptional customer care across all call types including escalations, technical support, and billing.

⎯ Data entry and updating of employee records and office policies. ⎯ Filling and maintaining utmost confidentiality in staff records. ⎯ Assist coordinate training sessions and seminars. ⎯ Reviewing and implementing training and development policies and strategies.

⎯ Assisting recruitment process by preparing job advertisements and short-listing candidates. ⎯ Onboarding new employees to workplace. ⎯ Assisting in performance management process. ⎯ Drafting notices for retirement and preparing pay change advices to payroll section. ⎯ Preparing pension claims for submission to the administrator to facilitate computation for member benefits.