Shalaine Waudby, CHRP

Stepping into my role as HR Manager, Client Solutions, I lead the delivery of strategic HR support across a diverse client base—helping organizations manage risk, strengthen leadership capability, and build resilient, high-performing teams. My work centers on solving complex people challenges, including employee relations, workplace investigations, policy development, and organizational design. I partner directly with business leaders to align HR practices with operational goals, ensuring both compliance and long-term sustainability. I’m driven by a practical, solutions-focused approach to HR—cutting through complexity to deliver clear guidance that enables confident decision-making.

Provide professional recommendations on alterations of new and existing programs for the SoBIT

• Completed job descriptions company wide, executing PAQ model • Implement employee peer recognition program to foster engagement and boost moral • Transitioned organization from multiple employee contracts to one contract • Solely responsible for recruitment, selection, on boarding, disciplinary action and termination • Fostered a people first environment through coaching management and leaders • Implemented systems and process for organization and standardization

Providing support to Hospital staff with EPIC program implementation.

Implemented best in class software, AlayaCare. Schedule 1200 hours of client care for approximately 60 staff, ensuring excellence and right fitting employees to patients. Responsible for disciplinary, talent acquisition and recommending HR policies and practices.

• Responsible for Service Center areas including Held Inventory, Debrief and Retail employees, both unionized and salaried • Oversee cash float and collection records for all Cash on Delivery shipments • Recertified in Adult Learning styles for CIS Facilitation • Created an environment of trust through transparency and accountability • Delivered excellent customer service via telephone, email and in person by tak-ing responsibility and delivering on requests. • Ensured checkpoint compliance by training employees of process adherence and follow up • Restructured departments to allow for full efficiency in processing freight • Applied fundamental lessons in employee engagement to build a strong team • Manage in line with Collective agreement via Kronos • Work with partner company to monitor WSIB and return to work programs • Model time management, workplace dedication and willingness to learn

• Became one of a select few Induction Program Facilitators for Canada • Passionately delivered course content to employees • Builds a respectful andragogical environment through openness and support • Driver of company culture through providing solid training sessions

• Managed a team of 13 unionized LVS analysts • Delivered on results of Entry per Hour expectations while maintaining excellent relationships • Coached underperforming employees to become high performing • Became one of four Induction Program Facilitators for Canada • Effectively managed responsibilities of being a supervisor with additional tasks of CIS Facilitation and CIM participation • Built strong, cross-divisional relationships both domestically and internationally that assisted in providing the best service possible to customers • Confidently delivered both motivational and developmental feedback to reports, peers and leadership

•Manage the release for 5 preferred DHL Express accounts for which values regulary exceed the LVS threshold •Responsible for electronic release of international, personal and commercial, air cargo shipments with a value no greater than $2,500.00 •Preparing and submitting B3s to CBSA in a timely manor •Proficient in manually submitting B3s to customs for V-Type entry for shipments exceeding the LVS threshold of $2,500.00 •Excellent understanding of Fenix electronic entry system •Excellent ability to assign duty and tax amounts for imports •Exemplary ability to determine accurate HS tariff codes by easily navigating Canadian, Chinese, and United States of American Harmonized Tariffs •Applying preferred tariff treatments to nations accordingly •Applied correct GST rates for individual shipments based on commodity •Meet and exceeds quota expectations •Model time management, workplace dedication and willingness to learn

Designation has been earned through completion of course program and 5 years relevant experience.

• Created sales contracts between Lufthansa and customers • Delivered quotes and took payment for flight contracts • Ensured all necessary information was provided to both parties to aid in understanding liability and responsibilities • Abided by IATA, CBSA and TSA regulations for the transport of humans, animals (both in cabin and in hold), and personal items including breathing apparatus, wheelchairs and dry-ice •Expertly handled all customer inquiries regarding sales, freight positions on aircrafts and routing

International Trade Diploma 2008 – Graduate 2011 • Knowledgeable in import/export of goods, McGoldricks 2009 • Comfortable completing forms for import/export (A8A, CCI, B3, B2, ATA Carnet, Country Of Origin etc.) • Excellent understanding of various domestic and international methods of distribution of goods by rail, road, marine, air and multimodal • Extremely comfortable with the use of NAFTA Rules of Origin and Tariff Relief • Trained in Customs legislation, procedures and documentation • Works extremely well in groups with background in “Business Teams” and has successfully completed a “Negotiating Skills” course • Excellent report writing skills has completed several “Business Communications” courses • Understands and can apply marketing methods and strategies