shaimaa saleh

-Monitoring campaigns and providing reports and updates to the Digital Client Services Director. -Taking a key role in the development of executives and strategists; identifying opportunities for growth and upskilling -set and implement social media campaigns for digital communities to align with marketing strategies - build a relationship with users by responding to their inquiries and engaging through emails, chatting on the digital platforms -liaise with tech and operations team departments to stay updated on new products and features - coordinate with financial Saudi Arabia and Dubai teams for daily transactions, financial claims, insurance, and traffic fines. - coordinate with the marketing and communications team to ensure brand consistency

•Respond to customer queries in a timely and accurately via different channels mail and calls .•Developing and pitching ideas for potential customers and referrals with the commercial team. •contact the banks for any new account applications or failed transactions. •Identify customer needs helping them use specific features in Khazna application and Khazna card • building and maintaining strong client relationships & Handel all clients ’ inquiries regarding our BNPL and banking services. •condacut monthly reports on the current situation of each assigned account and terms of rejection rates

-Communicating with clients in order to offer funds for their projects and activities. -Collection of late amounts and installments from clients. -Credit analysis of the client’s financial position and evaluation of his activity and determining the amount he is entitled to based on his activity and the financial and social situation. -Ensure the customer’s ability to pay. -Anticipate the risks ( iscore )that may occur to the client’s activity in addition to Managing my own financial portfolio .

-Answer customer inquiries, submit requests and complaints. - deal with customer problems, clarify details of services and procedures. - deal with all banking systems -deal with customers at various levels and categories. - help clients in dealing with all services and products provided by the bank.

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