Shailesh S G.

System Administrator @ PharmaForce

About

I am an IT Support and System Administration professional with 10 years of experience supporting enterprise users and IT operations in SLA-driven environments. My experience includes Windows desktops and servers, Microsoft 365, Active Directory, Azure AD (Entra ID), Intune, and ticket-based L1–L3 support. I have hands-on experience working with Microsoft Azure, including Azure Virtual Machines, resource groups, access control, monitoring, and basic cloud administration tasks.

Country

India

City

Hyderabad

Industry

Computer Software

Skill

Computer Hardware Troubleshooting, Microsoft Azure, Technical Support, Windows Firewall, Splunk Enterprise Security, IT Management, Directors' Duties, Compliance Implementation, IT Performance Monitoring, Desktop Application Support, Software Updates, English, Microsoft Intune, IT Infrastructure Management, Teaching, Windows OS Configuration, Internet Service Provider (ISP), Computer Literacy, Active Directory, Backup & Restore

Experience

System Administrator

PharmaForce

System Administrator

Pharmaforce Infosoft Pvt. Ltd.

2022-11 - 2025-6 · 2 yrs 8 mos

Lead and managed end-user computing support, O365, OneDrive, SSO, Intune, Entra ID and Azure administration. Resolving LAN network issues; troubleshoot, diagnosed, and fixed all kinds of systems, laptops, servers, hardware, peripherals, drivers, application software, and printer-related issues. Created and managed users, groups, OUs, DHCP, DNS, FSRM, Active Directory. Lead and support global users’ (India & US) systems, laptops, OS updates, ticketing tool, installed software/application through remote tool desktop central agent. Configured SIP accounts in VoIP phones/softphones. Assist the vendors—ISP, cloud computing, Dell, HP, Lenovo, and third-party service providers.

System Administrator

Vee Technologies

2022-1 - 2022-10 · 10 mos

Monitor system performance, installing software based on project requirements (O365, Intune), and troubleshoot and fixed those issues. Support to on-site users as well as remotely over a network. User administration (setup and maintain accounts). Administration of files & directories in terms of permissions at different user environments. Administrations, troubleshoot and resolve problems in servers, laptops, printers, desktops. Update system as soon as new version of OS and application software comes out. Implementing user based and computer-based policies as per the compliance requirements.

System Administrator

Tenpath Solutions Pvt. Ltd.

2018-10 - 2021-8 · 2 yrs 11 mos

Skilled in managing problems across desktop, server, Linux, and Windows OS installations, virtual environments (VMware and Hyper-V), and troubleshooting all kinds of laptops and computer systems. Managed Microsoft Outlook accounts and provided on-site technical assistance. Using AD groups to control users, groups, OUs, and Active Directory. Setting up SIP accounts in VoIP phones and softphones; and establishing file server permissions policies. Examining security patches, software licenses, and system logs. Keeps up vendor relationships and oversees SLAs with outside service providers.

Desktop Engineer

Orbit Computers Pvt. Ltd.

2017-5 - 2018-5 · 1 yr 1 mo

Provided technical support for end-user systems, LAN networks, and printers. Handled L1, L2, L3, and management-level support. Expert in installation, configuration, troubleshooting of laptops and desktop systems. Managed Windows servers, user accounts, and Active Directory.

Desktop Engineer

Pacific Gearshift Technology Pvt. Ltd.

2013-10 - 2017-3 · 3 yrs 6 mos

Assisted headquarters and office locations with computing support for end-users. Configured user profiles and administered various Windows OS versions. Created access to shared folders and network storage for users. Knowledgeable in data backup, restoration and system troubleshooting.