shailesh dabhade

associate process manager

About

Analytics professional with over 10 years of experience including an Onsite project. 5+ years of experience in Web Analytics tools like Adobe Reports & Analytics (Omniture SiteCatalyst), Dynamic Tag Management (DTM) and MS-Excel. Experience in Data analysis, Project transition, Client management, End-to-end Project management. Ability to handle multiple priorities simultaneously and perform well under high pressure and tight deadlines. Ability to interact effectively with all levels of end users and top level management.

Country

india

City

pune

Industry

information technology and services

Skill

web analytics, dashboard, data analysis, project migration, project management, transition management, business intelligence, business analysis, microsoft excel, requirements analysis, management, google analytics

Experience

associate process manager

eclerx

lead analyst

aloha technology pvt. ltd.

2014-11 - 2016-8 · 1 yr 10 mos

* Worked for an analytics solutions company which provides insights and solutions on data to the leading automobile manufacturers. * Travelled onsite to Ontario, Canada for training and process transition. * Deployed Adobe Analytics tags using Dynamic Tag Management. * Prepared automated dashboards for end users and provided weekly, monthly, quarterly and ad-hoc web analytics reports using Adobe Reports & Analytics. * Reduced web analytics reporting time by 20% by creating dynamic dashboards with data consolidation and automation using MS-Excel. * Created high quality presentations based on sound analysis that conveyed actionable insights to business owners in a clear, persuasive and aesthetic manner. * Regular interaction with the client at various stages of development in order to understand the analytics requirements and ensure they are delivered with high quality.

customer care executive - operations

e2e serwizsol

2004-7 - 2005-12 · 1 yr 6 mos

* Handled calls related to billing and technical issues. * Handled escalations for pending complaints and requests of customers.

senior csa

wns global services

2007-7 - 2010-5 · 2 yrs 11 mos

* Monitored the online payments received and processed them as per the instructions from the client. * Ensured that the payment is processed and applied to the correct policy & invoice.

process executive

infosys bpo

2006-5 - 2007-7 · 1 yr 3 mos

* Worked in an Order Management vertical for an U.S based Electronics distributor. * Ensure that the stock rotations are completed strictly within the given SLA.