Shailendra Tiwari

• Driving expansion of CRED Pay across Tier 1 and Tier 2 cities. • Owning AOP and P&L for Scan & Pay offline merchant visibility business. • Designing strategic merchant engagement models to increase adoption and transaction growth. • Executing scalable offline activation initiatives aligned with business objectives.

• Looking after channel distribution for Rural districts of Maharashtra. • Handling a team of Area Sales Managers, Territory Sales Executives, Distributors, Business Development Executives, Rural Team Leads, Field Sales Executives, and Freelances.

• Handling offline sales team, looking after Sales for Surat, Vadodara, Anand, Nadiad, Bharuch, and Ankleshwar. • This role entails developing in-depth understanding of Key Accounts of different industry verticals - F&B / Hospitality / FMCG / FMCD / Healthcare & Wellness / Lifestyle • To monitor the acquisition, acquisition hygiene, branding, merchant operations, • Set up and lead the team to achieve merchant acquisition goals and targets • Track progress against plan by implementing strong processes & review mechanism using well - defined metrics • To look after smart speaker deployment for the team • Launched PhonePe’s Payment gateway in Vadodara and near by cities • Contributions in the areas of leadership development, employee engagement, organization development and capacity building

• Handling a team, looking after Ad sales for Indore, and Bhopal • Maintaining month on month P&L for mentioned cities • Contributing to an average billing of 18.5 lac per month • Single handedly launched Zomato gold in Indore, Bhopal, and Raipur • Launched Contactless dining in Indore, Bhopal, and Surat • Client servicing of over 450 accounts, analyzing their monthly performance and helping them grow their business

• Handling online ad campaigns for brands like Radisson Blu, Hotel WOW and others on Zomato's platform • Preparing month on month growth data, and analyzing the same to plan campaigns • Helping out restaurants to grow their dine-in business, also to understand over all market scenario

• Executed responsibilities of Key Account Manager for Zomato Mumbai • Handling monthly billing of over Rs. 10lac per month • Retaining old merchants and on-boarding new clients to maintain over all revenue of the team • Mentored and conducted induction training for the new employees at junior levels, to get them acquainted with Zomato sales and negotiation processes • Acted as a management consultant for restaurants including- sharing feedback on menu, training staff to receive calls and interacting with customers, giving suggestions on logistics etc.

• Cold calls and walk-ins including product pitches and presentations, to acquire new clients and develop a market for the company • Competitive analysis for the benefit of clients, generating data-driven reports to show effectiveness of ad campaigns run on Zomato • Generating invoices, following up on payments, designing and activation of campaigns • Initiated and sold the newly launched Catering Section in Mumbai

• Handing export and import shipments for companies like Emirates, GM, GE etc (ship and air). • Responsible for Business Volume of approx. 1.5 lacs net revenue per month. • Customer acquisition – Generating new leads, representing the organization to prospective customers / clients, forming productive & sustainable business associations. • Handling Strategic Sales – Designing & presenting mutually profitable solutions based on Client needs & Organizational business plan. • Key Account Management – territory planning and handling P&L of the opportunity and the account; ensuring organic expansion of business with existing client base. • End-to-end coordination & operations (inter-company / intra-company partners) • Customer Query resolution & Customer Retention - Monitoring the overall functioning of processes, identifying improvement areas and implementing adequate measures to maximize customer satisfaction level. • Carrying out one-to-one Product Comparison with Competition brands, demo, presentation to consultants, corporate/End customer helped in breaking into large Accounts. • Looking after the key representatives in Customer Facilities for identifying the needs, presenting solutions, demonstrating the products, closing business needs and training end users. • Evaluating marketing budgets periodically including manpower planning, product planning and ensuring adherence to planned expenses. • Networking with financially strong and reliable channel partners, resulting in deeper market penetration and reach.

Jubilant Fresh Pvt. Ltd. 20 Apr.–20 Jun. 2015 Project: Analysis of customer behaviour and perception towards packed vegetables. Project Description: To understand the needs of the customers/ to know the adaptability towards branded veggies/ to know the overall functioning of Fruit &Veggies market Key Skills Learned: Product placement, managing team and meeting targets