shailendra kumar

product support manager

About

HEAVY EQUIPMENT ENGINEER With 8 years of rich experience of high end accomplishment of task in deriving optimal results & business value in high-growth environments in the areas of After Sale Service, Customer Support. PROFESSIONAL PROFILE:  Strong background in maintenance of construction equipments, material handling equipments, earth moving equipments with regard to Trouble shooting of Hydraulics, Electricals & Transmission systems. Adept at designing & implementing quality systems and procedures to ensure strict adherence to quality parameters.  Hands on experience in preventive maintenance, break-down repairs, trouble shooting, failure analysis, overhauling of heavy equipments which includes Earth moving equipments, Road construction equipments, Cranes etc.  Earned rich experience in hydraulic & electrical circuit diagrams and handling break down, preventive and periodic maintenance of Excavators, Wheeled Loaders, Backhoe Loaders, Motor Grader, Compactors, Cranes, and Skid Steers.

Country

india

City

faridabad

Industry

construction

Skill

twice awarded by jcb india ltd " for engineer of the year" 2110 and 2011

Experience

product support manager

area service manager and training manager

action construction equipments ltd.

2012-2 - 2014-2 · 2 yrs 1 mo

* Responsibilities *  Monitoring Service Activities under my entire KRA through Dealer Service. *  Overall responsible for planning, scheduling preventive maintenance, break-down maintenance of all machines used. *  Contribute significantly in monitoring/evaluating dealers’ performance and market activities. *  Visit dealers & customers on a regular basis to resolve outstanding technical issues. *  Build and nurture good relations with dealers and customers. *  Proactively contribute in development of training requirements and regular assessments of dealers’ service support personnel to determine skill levels. *  Assist in conducting of warranty audits on dealers’ processes and routines. *  Deal with the Vendors like – Kirloskar, Carraro, Sundaram & Dental, Parker & David Brown, Walvoil and BKT etc. regarding the warranty administration. *  To boost the dealer for their parts business & generate service revenue for profitability of company and the customers (to avoid major damage).

service manager

a&a earthmovers

2010-5 - 2012-1 · 1 yr 9 mos

*  Experience in JCB range of Earthmoving Equipments,like BHL , Payloader , Tracked Excavators. *  Repairing and overhauling of Tracked Excavators components like Hydraulic pumps-Axial Piston type, Hydraulic Motor-Axial Piston type,Turning Joints,Valves,Solenoids,swing mechanism (assembling & dismentaling). *  Familiar with Excavator Wiring harness and ECU & EMS. *  Knowledged of software Install in JCB range of Machhines. *  The scheduled visit to the customer site, Regarding commissioning, maintenance & Breakdown of equipments. *  Deployment of Service Engineers as per the need of the sites. *  Conducting minor/major repairs at site. *  Lead and motivate the team. *  Preparing MIS report and conducting proper analysis of both technically and commercially. *  Training of Service Engineers, Mechanics, and Supervisors regarding Technical bulletin & updates

service engineer and service incharge - heavy line

gaurav earthmoving equipment

2007-1 - 2010-4 · 3 yrs 4 mos

*  Regular maintenance, preventive and breakdown maintenance of Backhoe Loader, Tracked Excavator & Pay Loaders. *  The scheduled visit to the customer site, Regarding commissioning, maintenance & Breakdown of equipments. *  Conducting minor/major repairs at site