Shailaja K.

End-to-end testing across 6+ Dayforce modules (Payroll, Compensation, Benefits, People (HR), Workforce Management, Performance), supporting full-cycle testing and implementations and 25+ major system releases, including enterprise-wide integration testing. Payroll • Payroll Calculations • Payroll Setup & Configurations • Import/Export • Payroll Processing • WFM Integration with Payroll • ROE • Direct Deposit & Check Processing • Year-End Processing • Multi-Jurisdiction Compliance • Tax Filing & Reporting • Integration with WFM, HR, Benefits & Compensation. Compensation • Compensation Setup & Admin, Compensation cycles • Merit increase, bonus, promotions and Lump sum payments including multi currency and integration with payroll, benefits & performance • Integration with third party softwares like Paysa for market analysis and salary comparisons • Manager worksheets with budget allocations, compensation eligibility rules, guidelines, compa ratio and flight risk calculations, salary graph based on performance ratings and pay grades, reward letters and total rewards. Benefits • Benefits setup, Admin & Enrollments: Employee enrollment in health, retirement, life and reimbursement plans. • Eligibility rules, life events, carrier integrations & EDI feeds, plan comparisons & decision support, workflow approvals, flex credits, QMCSO, PPACA, forms, reports and import/exports etc.

Payroll • Payroll Calculations • Payroll Setup & Configurations • Import/Export • Payroll Processing • WFM Integration with Payroll • ROE • Direct Deposit & Check Processing • Year-End Processing • Multi-Jurisdiction Compliance • Tax Filing & Reporting • Integration with WFM, HR, Benefits & Compensation. Compensation • Compensation Setup & Admin, Compensation cycles • Merit increase, bonus, promotions and Lump sum payments including multi currency and integration with payroll, benefits & performance • Integration with third party softwares like Paysa for market analysis and salary comparisons • Manager worksheets with budget allocations, compensation eligibility rules, guidelines, compa ratio and flight risk calculations, salary graph based on performance ratings and pay grades, reward letters and total rewards. People (HR) • Employee data management, job & position management, employment settings, document management, workflows & approvals, work assignments, delegated and localized users. • Forms, reports, payroll elections, benefit elections, direct deposits config, garnishments, base rate/salary config, vacation balances config, earning statements etc. WFM • Payroll Schedules & Pay Groups: Pay groups supports different pay cycles and employee groupings. • Time & Attendance Tracking: Employee clock-in/out, breaks, and overtime (Hourly employees). • Work Rules & Pay Policies: Control overtime, premiums, holidays, shift differentials, rounding, and other pay-related calculations. Performance • Integration with compensation which links performance outcomes to merit, bonus, or compensation adjustments and knowledge in goal management, performance reviews, ratings & development Plans.

As a Senior QA Analyst at Rogers Communications, I led end-to-end system and integration testing across telecom Billing and CRM platforms, improving defect detection by 40% and reducing post-release issues by 25%. I validated complex systems including Amdocs CRM, Usage, Billing, IVR and Wireless Number Portability (WNP), achieving 100% compliance with functional and integration requirements. By identifying and resolving 50+ critical defects prior to production release, I enhanced system reliability and significantly improved the customer experience.

Executed enterprise application development and quality assurance tasks aligned with strict technical standards. Provided analysis and programming support for major business modernization initiatives affecting core systems.

At TELUS Telecommunications, I ensured 100% functional and integration coverage across key commissioning and channel systems, including HST, Chip & PIN, WCP Portal Login, Data Migration, Beast, SMP Provisioning, POS, Amdocs Ensemble, and NCCS commissioning system. By driving backend, database, and ETL testing, I increased test coverage by 60% and accelerated release readiness by 30%, ensuring seamless end-to-end telecom operations and data integrity.