Shaikh Shajar

Customer operation executive @ Vayana

About

started my career as customer relationship executive operations since then it's been a 6 years into banking industry have learn about banking products having good communication skills customer service onboarding customer disbursement pl and business loan loan closer branch expenses administration cashier gold loan disbursement kyc checker audit compliance query resolver tackle high pressure handle customer service branch and locker key custodian customer management achivement in branch business competition

Country

India

City

Mumbai

Industry

Financial Services

Skill

Customer Service Management, Interpersonal Skills, Skilled Multi-tasker, Customer Satisfaction (CSAT), Disbursements, Payments, Phone Etiquette, Customer Service Representatives, Customer Experience, Customer Interaction, Corporate Social Responsibility, Loan Closing, Credit Cards, Problem Solving, Written Communication, Regulatory Reporting, Microsoft Excel, Daily Operations, Staffing Plans, Performance Metrics

Experience

Customer operation executive

Vayana

2021-10 - Present · 5 yrs

Maharashtra, India

operation handling and customer service

Operation executive

Vayana

2021-10 - 2024-5 · 2 yrs 8 mos

Mumbai, Maharashtra, India

Branch operations executive

HDB Financial Services Ltd.

2019-7 - 2020-11 · 1 yr 5 mos

Maharashtra, India

disbursement of personal loan and business loan kyc checker file anylizer customer service loan closer making loan settlement audit compliance query resolved etc