Shahzeb Malik

• Coordinated with talent acquisition specialists, stakeholders, hiring managers, and candidates to set up requisitions and initiate the onboarding process for America's top technology company. • Scheduled interviews with candidates, coordinated calendars with stakeholders, created and issued offer contracts, initiated HireRight background checks, raised purchase orders using Ariba, screened resumes, and integrated invitation templates for hiring events. • Generated analytical, well documented recruitment reports on the hiring process, serving as the main point of contact for candidates and the team. • Built strong relationships while delivering exceptional customer service to stakeholders and candidates, ensuring a positive experience. • Collected onboarding documents using HR databases, followed up with approvers to ensure timely completion of the hiring process, and utilized Microsoft Excel trackers. • Familiar with Applicant Tracking Systems (ATS) and VMS tools like ICIMs for Talent Acquisition Management, as well as facilitating the onboarding process for new employees.

• Continuous coordination with talent acquisition specialists, stakeholders, hiring managers, and candidates to set up requisitions, initiate the onboarding process while sharing the daily progress reports with the client for America's top technology company. • Scheduled interviews with candidates, coordinated calendars with stakeholders, created and issued offer contracts, initiated HireRight background checks, raised purchase orders using Ariba, screened resumes, and integrated invitation templates for hiring events. • Generated analytical, well documented recruitment reports on the hiring process, serving as the main point of contact for candidates and the team. • Built strong relationships while delivering exceptional customer service to stakeholders and candidates, ensuring a positive experience. • Collected onboarding documents using HR databases, followed up with approvers to ensure timely completion of the hiring process, and utilized Microsoft Excel trackers. • Familiar with Applicant Tracking Systems (ATS) and VMS tools like ICIMs for Talent Acquisition Management, as well as facilitating the onboarding process for new employees.

• Coordinated with talent acquisition specialists, stakeholders, hiring managers, and candidates to set up requisitions and initiate the onboarding process for America's top technology company. • Scheduled interviews with candidates, coordinated calendars with stakeholders, created and issued offer contracts, initiated HireRight background checks, raised purchase orders using Ariba, screened resumes, and integrated invitation templates for hiring events. • Generated analytical, well documented recruitment reports on the hiring process, serving as the main point of contact for candidates and the team. • Built strong relationships while delivering exceptional customer service to stakeholders and candidates, ensuring a positive experience. • Collected onboarding documents using HR databases, followed up with approvers to ensure timely completion of the hiring process, and utilized Microsoft Excel trackers. • Familiar with Applicant Tracking Systems (ATS) and VMS tools like ICIMs for Talent Acquisition Management, as well as facilitating the onboarding process for new employees. • Coordinated hiring events across multiple time zones, boosting business fees and maximizing offer contracts.

• Coordinated the Enterprise Solutions client of Canada’s largest telecommunications company, managing sourcing and vendor relationships while delivering end to end recruitment solutions. • Supported hiring managers with vacancies, approvals, rate alignment, contract negotiations, and extensions, while differentiating between T4 and IC workers. • Migrated Fieldglass contractors into the Supplier Management program using VMS tools like Ivalua, performed data cleansing, and assisted the IDMS and CGI team. • Successfully assisted in migrating Phase 1 contractors for Canada’s largest telecommunications company, recognized as a success story by Hays Recruitment management in 2023.

• Coordinated with the Enterprise Solutions client of a top construction company, tracking and reporting, training onboarding associates, and updating manuals as a Subject Matter Expert on the recruitment process. • Operated cloud-based customer service software, Freshdesk (similar to Salesforce), to manage ticketing system, and navigated VMS tools like PPMO, eStaff, and OneTouch for retail accounts. • Verified work permits, study visas, driver’s abstracts, interview notes, certification tickets, ROEs, T4s, and payroll documents, while redacting and password-protecting personal details using Adobe Acrobat Pro. • Proficient in MS Office (Excel, Word, PowerPoint, SharePoint, Outlook), conducted background checks using Certn Canada and Mintz Global, and completed policy agreements via DocuSign. • Scheduled pre-employment occupational medical testing using eManda and Driver Check, and interpreted medical results. • Handled incoming and outgoing calls for employment reference verification, assisted with candidate inquiries, and built strong relationships with stakeholders and management by leading team meetings, providing updates, and ensuring an excellent client experience. • Awarded Hays Recruitment Compliance Team of the Year (FY21), Top Contributor & MVP (2021-2023), and Q2 MVP Enterprise Solutions Nomination for Outstanding Contribution in Dec 2022. • Successfully assisted in creating templates for the international onboarding and compliance process for the Australia-Canada recruitment project at Hays Recruitment.

• Expertise in the Enterprise Solutions client of a top construction company commencing the compliance process and navigated the departmental systems; PPMO, eStaff and OneTouch for the retail account. • Proficiency in MS Office applications; Excel, Word, PowerPoint and Outlook. • Verified Records of Employment (ROE), T4’s and other payroll related documents including redacting and password protecting personal information using Adobe. • Conducted credit and background checks using Certn Canada and DocuSign to complete policy agreement documents. • Attended incoming and outcoming calls for the employment reference checks and assisted candidates. • Scheduled the pre-employment occupational medical testing with Driver Check. • Developed strong working relations with stakeholders and team members by attending meetings to update the account team members and provided an excellent customer experience.

• Assisted with customer inquiries, including returns, exchanges, trade ins, handling cash, presenting insurance plans, attaching memberships to products and boosting sales. • Managed administrative tasks, including opening the department, printing daily reports, counting cash tills, multitasking at the cash register, and improving customer experience through initiative. • Oversaw the order pickup department, ensuring the organization of all online reservations. • Answered incoming calls, retrieved orders, and managed web pickup inventory. • Closed the department by arranging deposits, handling cash, and organizing administrative paperwork, including Fairstone transactions.

• Processed customer inquiries including customer units, returns, exchanges, trade-ins, handling cash, presenting insurance plans and attaching memberships to the products by enhancing sales. • Managed administrative duties by opening the department, printing store reports of daily transcriptions, counting cash registrar tills, operating team members with roles, performing closing duties efficiently by utilizing multi-tasking skills at the cash registrar in a fast-paced setting and assisting customers in a friendly manner. • Taking initiative and handled situations in a calm manner by building a good customer experience.

• Skilled in problem-solving, decision-making, medical note-taking, basic medical terminology, and working with medical equipment and lab analysis, while assisting physicians and medical staff in Cardiology, Pediatrics, and Family Medicine clinics and hospitals. • Utilized organizational and administrative skills by filing lab reports, answering calls, scheduling appointments, handling data entry, and taking patient vitals. • Experienced with Electronic Medical Record (EMR) and Electronic Health Record (EHR) systems, including Oscar McMaster and Nightingale Informatix software.

Major: Biological Sciences & Business: Marketing & Project Management Minor: Media & Social Humanities