Shahzaib Waqar

Fulfillment Center Associate @ Amazon

About

I’m an IT Support and System Administration professional with hands-on experience across Microsoft 365, Azure AD, and Windows Server environments. I specialize in troubleshooting, user support, Active Directory management, and cloud-based services while maintaining security and compliance standards aligned with ISO 27001 and GRC frameworks. My current focus is expanding into IT Security — particularly SOC operations, Identity & Access Management, and Cloud Security — to build secure and efficient enterprise environments. Core Skills: M365 | Azure AD | Windows Server | Intune | Endpoint Management | IAM | SOC | Network Security | ISO 27001 | GRC | Compliance | Troubleshooting Languages: English (B2) | German (A1) Location: Germany | Open to full-time or project-based opportunities

Country

Germany

City

Berlin

Industry

Information Technology & Services

Skill

Troubleshooting, Desktop Computers, Technical Support, Microsoft Azure, Office 365 Administration, Operating Systems, Windows Server, Active Directory, Linux System Administration, CentOS, VMware, Virtual Private Network (VPN), Agile Testing, Performance Testing, Exploratory Testing, User Acceptance Testing, Acceptance Testing, QA Engineering , Test Strategy, Test Coverage

Experience

Fulfillment Center Associate

Amazon

2025-1 - Present · 1 yr 9 mos

Erfurt, Thuringia, Germany

● Working in a highly process-driven operational environment with strict SOPs. ● Operating handheld scanners and internal systems for task execution and tracking. ● Maintaining accuracy, reliability, and compliance under time pressure. ● Demonstrating punctuality, teamwork, and shift discipline in rotating shifts.

QA Engineer (Application & Security Testing)

Vivy

2022-5 - 2023-10 · 1 yr 6 mos

Berlin, Germany

● Performed functional, regression, and API security testing for weekly mobile app releases, reducing vulnerabilities and release bugs by 30%. ● Designed and executed 100+ test cases in TestRail; validated APIs using Postman and OWASP ZAP to ensure robust data protection. ● Collaborated in Agile sprints with developers and product teams to ensure GDPR and data-privacy compliance for healthcare applications. ● Reported and tracked defects in JIRA, coordinated remediation, and verified 95% bug-free production deployments. Tech Stack: TestRail | JIRA | Postman | OWASP ZAP | iOS / Android | SaaS Platforms | API Testing | GDPR Compliance

IT Solutions & Security Support Associate

CLICKYSOFT

2020-2 - 2022-4 · 2 yrs 3 mos

Houston, Texas, United States

● Delivered IT and security support for SMB clients across Microsoft 365, Azure, and SaaS environments. ● Installed, configured, and hardened Windows systems and user accounts with endpoint protection, access controls, and secure email provisioning. ● Managed onboarding/offboarding, licensing, and identity access permissions to reduce unauthorized-access risk. ● Provided technical demos and post-deployment security assistance, cutting recurring incidents by 20%. Tech Stack: Microsoft 365 | Azure AD | Windows Server | VMware | SaaS Tools | Endpoint Security | Client Support.