Shahjahan Badshah

As a Facility Manager, I am responsible for the end-to-end delivery of Soft Services operations across residential, industrial, and project facilities. Accountable for planning, controlling, and continuously improving services including HK, Catering, Pest Control, Landscaping, Laundry, Waste Management, Accommodation, Transport operations, and Security coordination, while ensuring operational excellence, service continuity, & full HSE compliance. I lead and manage multiple service providers and internal teams, driving performance against KPIs, schedules, and approved operational standards. I have successfully completed and closed all major documentation and compliance requirements, including the development, review, and implementation of SOPs, work instructions, operational schedules, and PPM plans, establishing structured, auditable, and sustainable operating models across all soft service functions. I play a key role in strengthening a proactive HSE culture through regular inspections, audits, incident reporting, corrective and preventive actions, and training programs. I ensure full compliance with hygiene standards, food safety requirements, and waste management regulations, embedding safety and quality into daily operations. I have implemented KPI dashboards and performance reporting systems to support data-driven decision-making and management reviews. I have delivered strong results in landscaping operations by standardizing maintenance schedules, irrigation controls, PPM activities, & quality benchmarks, leading to improved site appearance, healthier green areas, optimized water usage, & enhanced sustainability outcomes I manage operational budgets, inventory, consumables, and cost controls with a strong focus on efficiency, value optimization, & service reliability. I am recognized for a hands-on leadership approach, effective coordination with stakeholders, the ability to stabilize operations, raise standards, and drive continuous improvement.

• Overall Responsible for full Cleaning Services of client offices, Accommodation, Camps & Maintain Expected Standards (Clients, Staff & Labors). Making beds & Changing Linens as per Scheduled. • Ensure Pest Control Services are carried out as per planned & Schedule & Team to attend for any Hand overed Buildings. • Inspected the Quality & Standard of Job Performed & Attend Client Audit. • Ensure Security & Laundry Service are provided to 7000 Tenants Including Clients, Service Staff & Labors. • Waste Management- Collection, Segregation, Safe Disposal & Sustainability are Happening on Regular Basis. • Regular Inspection of all Labor & Senior Mess Hall to ensure Proper Hygiene & standard is carried out. • Ensure Weekly Inventories are done for HK Consumables, Chemicals & all Soft Services Related Supplies & the Store is Properly Organized all Time. MSDS & COSHH are Updated. • Oversee Expenses & Budgeting to help the Organization optimize costs & benefits. Ensure Clients Request for Pantry Items & visitors Supplies are on Tracks from the Suppliers

• Managed up to 11 contractors & 350 staff round the clock in accordance with 24/7 services. • Participated in the Amir/ Arab Cup /FIFA World Cup Football events & successfully provided excellent Quality of services for entire the stadium premises. • Plan, organize, execute & direct the Contractor’s & Staff for best productivity. • Audit & Inspected the Quality & Standard of Job Performed. • Achieved 100% target of sustainable waste segregation and sanitizing entire the VVIP sectors like Emir Sky Boxes, VVIP lobby, VIP Lobby, Players Entrance and FOP. • Managed waste removal & recycling along with effective control of physical resources. • Actively coordinated with FIFA, Hospitality, Venue Management, Transport, LOC & last mile for various operations. Budgeting, MEP Coordination, Project Planning as well as cost Savings. • Monitoring the pest control plans, schedule and monitor the activities direct and assist the team for treatment and extermination process to eliminate and control rodents, insects, and weeds. • To respond in a prompt and efficient manner to all reactive issues and call center requests. • Served more than 40,000 spectators & around 2500 event sub-contractor staffs.

• Managed up to 03 contractors & 150 staffs. Audit & inspected the quality of cleaning and HSE. • Plan, execute & maintain daily & monthly reports on works performed & equipment utilized. • Attended regular meetings with the client & addressed the operational issues, to communicate with staff to fulfill requirements, as per client. • Lead, engage & motivate the team & their professionalism, maintain enthusiasm & positive team spirit. Visiting new sites for scheduling work scope, finalizing Technical & commercial proposal.

• Managed up to 90 staffs. Audit & inspected the quality of cleaning and HSE. • Conducting daily briefings on the current operational issues &challenges for supervisors & Team Leaders. • Lead a team to achieve 100% operational targets by motivating, monitoring daily tasks, ensuring safe operations, in an attractive clean condition, identifying necessary repairs to facility/ equipment, etc. • Planning, organizing, evaluating, developing, implementing & monitoring work plans to achieve assigned goals and objectives and be consistent with quality and service expectations. • Attending unit meetings, in-service trainings, workshops, etc. for the purpose of gathering information to perform efficient and effective job functions.

•Promoted as a Zone manager, monitored 250 staff & 20 Shift Supervisors. Directed, Coordinated & follow up for smooth & satisfactory operation overall locations within the shift as per client requirements. • To solve any Operational issues & Challenges in the shift within the Terminal. • Ensure Scheduled & Planned tasks are carried out in all the locations. • AS a Supervisor, Managing overall day to day customer soft services tasks. This include cleaning and customer services such as sanitation, common areas, boarding gates, quite rooms, prayer rooms, smoking rooms and offices. • Responsible for overall supervision & allocation of the staff around the zones to ensure proper cleanliness and sanitation in the Airport Terminal. • Daily monitoring the standards of cleaning (5*) as per the client satisfactory. • Responsible for overseeing the timely & correct completions & submission of weekly cleaning assessment to the clients. • To report defects, faulty equipment’s within the airport terminal as well as public area & ensure rectification is done properly. • Ensure handover procedure for the next shift in charge with regards to the blankets or cleaning procedure at the specific.• Responsible for overall supervision & allocation of the staff around the zones to ensure proper cleanliness and sanitation in the Airport Terminal. •

• Managed 35 housekeeping staffs in a shift (both male & female). Briefing & deployment of staff. • Responsible for all day-to-day management, operation, facilities & taking correct action. • Supervised & monitored the daily activities to the staff. Respond to any sudden cleaning requests.