MUHAMMED SHAHIL C K

• Designed, integrated and maintained consolidated network services e.g., switches(Cisco) routers, Firewalls( Sophos & SonicWALL ),wireless networks(Ubiquity) • Configured, monitored, and maintained AVAYA IPS00 / AURA &Voice Gateways. • Administration of Microsoft Office 365 (Exchange Online, SharePoint Online, OneDrive)for over 400 end users and executive level clients. • Created a SharePoint portal and significantly assembled all documents under one roof. • Implemented Network Security by deploying DARKTACE Network Monitoring System. • Increased endpoint Security using Kaspersky Endpoint Security. • Planned and developed written policies and procedures for computer operations. • Troubleshooted and resolved hardware components, IP phones, LAN, VLAN, WAN, VPN, Internet, Intranet Systems, Resolving Printer and software issues. • Installing and operating Windows & Mac desktops and server operating systems. • Configured and managed security surveillance systems(CCTV), Access Control System. • Handled all data backup systems and restoration functions. • Assisted in inventory management & procurement for enterprise IT ecosystem.

• Configured Cisco Call Manager 10.x. • Configured and integrated Cisco Unity Server and IM and Presence server. • Managed Voice mail users including integration of unity connection with CUCM. • Configured Video and Audio Conference Bridges. • Moving, Adding and Deleting Extensions. • Configured end user features like speed dials, Shared line, Call Forward. • Handled Service Calls (Tickets). • Monitored & troubleshooted Voice Gateways, SRST and call signaling protocols on Voice Gateways H.323, MGCP, and SCCP. • Took remote access of the machines and troubleshooted accordingly. • Provided 24x7 supports to the customer.