shahied williams

To manage customer debt through effective collections tactics in order to minimise the loss to the Bank. This will involve negotiating repayment from customers and initiating legal action against delinquent clients.

* Reason for leaving New challenge; PURPOSE OF THE JOB * To perform various administrative and maintenance functions in terms of inter account transfers, profile updates, insurance claims, reversals, letters and change payment date on Personal Loan * RESPONSIBILITIES * Draw requests from operating delivery platform and obtain instructions * Investigate accounts and prepare documents to be processed * Prepare transactions on system * Process transactions on SAP system * Responsible for efficient and effective workflow in own portfolio * Create an environment of mutual support by sharing knowledge with team members * Provide daily information to line manager * Take ownership of dealing with customer requests * Adhere to legislative, regulatory and compliance requirements

Customer Service Consultant at Absa

Institution Class/Marks Year completed