Shahidah Salim

• Assigned for training under sales admin during the internship. • Managed end-to-end customer interactions for a portfolio of 2,000 active dropships despite managing service operations. • Provided dropship partners with exhaustive guidance on the system (Sayajual, Yezza, Linktree) navigation, registration, process complexities, and order tracking. • Demonstrated a high level of responsiveness by promptly addressing incoming calls and inquiries and ensuring that all communications were attended to within an hour, including during prime time’s such as the Hari Raya season. • Utilising Excel tools proficiently, played an integral role in streamlining the claims and refund processes. • Indirectly aided in the streamlining of finances despite administrative operations.

- Worked as a part-time cashier during academic breaks. - As a cashier supervisor, ensured sales transactions' integrity through daily and monthly POS system audits. - Handled product exchanges, order replacements, and precise bill adjustments to address customer service and billing issues. - Implemented rigorous testing protocols, reducing errors by 20% and establishing effective Standard Operating Procedures (SOPs). - Achieved weekly savings of RM10,000 and improved operational effectiveness. - Supervised staff, optimized product layout, and managed logistics for flawless daily operations.

- Started working as a Takaful agent while studying for a degree. - Learned about Takaful plans quickly and presented them convincingly to potential clients. - Used various strategies like referrals, outreach, and social media to find clients. - Ensured high client satisfaction by providing ongoing support. - Handling documentation, delivering policies, scheduling appointments, updating beneficiaries, and assessing customer needs regularly.