Shahana Sherin

Information Technology Administrator @ LEOS International

About

I’m an experienced IT Infrastructure and Backup Engineer with over 3 years of hands-on expertise in cloud infrastructure, storage, and backup management across enterprise environments. My experience spans working with global clients like Morgan Stanley and VPK Group, where I handled large-scale migration projects, backup automation, and disaster recovery planning. I specialize in data protection, storage administration, and IT support operations, leveraging technologies such as Veeam, Commvault, NetApp, and Cohesity for end-to-end backup and recovery solutions. Skilled in managing SAN, NAS, and HPE 3PAR environments, I ensure data integrity, optimal storage utilization, and system availability. With a solid understanding of Hyper-V and VMware virtualization, Windows/Linux administration, and network troubleshooting, I provide efficient support in hybrid IT infrastructures. I also bring strong process alignment through ITIL 4 best practices to enhance service delivery and minimize downtime. Key Skills: Veeam | Commvault | NetApp | Cohesity | Storage & Backup Administration | Data Migration | Disaster Recovery | Hyper-V | VMware | Windows/Linux Administration | Azure Cloud | HPE 3PAR | SAN/NAS | ServiceNow | ITIL | Incident & Problem Management | Technical Support | Automation | Infrastructure Monitoring

Country

United Arab Emirates

City

Dubai

Industry

Information Technology & Services

Skill

It support specialist, L1/L2 IT Support & Helpdesk, ITIL Framework & Incident Management, ServiceNow & ManageEngine, Microsoft Azure Administration, AWS Cloud (Essentials), Google Cloud Platform (GCP), Windows, Linux (Ubuntu/RHEL), macOS, LAN/WAN Networking, TCP/IP, DNS, DHCP, VPN, Wi-Fi, Active Directory & Group Policy Management, Endpoint Protection & Patch Management, Data Privacy & Security Compliance, Hyper-V, VMware, Windows Administration, Linux System Administration, Data Migration, ITIL, IT Infrastructure Management, Technical Support

Experience

Information Technology Administrator

LEOS International

2025-10 - Present · 1 yr

Senior Information Technology Support Engineer

Accenture

2025-1 - 2025-9 · 9 mos

Bengaluru, Karnataka, India

• Delivered comprehensive technical support for end users, ensuring smooth operations across Windows, Linux, and network environments. • Managed backup and data protection systems using Veeam, Commvault, and NetApp, performing regular backup verification, restore operations, and data recovery tasks. • Assisted in migration and automation activities, contributing to system upgrades and infrastructure modernization initiatives. • Monitored and maintained storage environments (SAN/NAS, HPE 3PAR, QNAP, MSA) to ensure high availability, performance, and data integrity. • Handled incident, request, and problem management through ServiceNow, ensuring timely resolution aligned with ITIL best practices. • Supported virtualized environments using Hyper-V and VMware, managing VM provisioning, snapshots, and performance optimization. • Collaborated with global teams to implement disaster recovery, data retention, and security compliance measures across IT systems. • Provided L1/L2 technical support for hardware, software, and network-related issues, maintaining strong user satisfaction and SLA adherence.

Backup and Storage Administrator

Capgemini

2022-10 - 2024-12 · 2 yrs 3 mos

Pune, Maharashtra, India

• Managed enterprise backup and recovery solutions using Commvault, Veeam, NetApp, and Cohesity, ensuring data integrity, retention compliance, and fast restoration. • Provided IT support for end-users across Windows, Linux, and network environments, resolving incidents, software issues, and system requests through ServiceNow. • Executed data migration and cloud integration projects, including data center migrations, cross-platform storage transitions, and Azure cloud backup setups. • Configured and maintained SAN/NAS storage systems (HPE 3PAR, QNAP, MSA), optimizing performance, capacity, and replication processes. • Automated backup monitoring, storage health checks, and reporting to enhance operational efficiency and reduce manual interventions. • Supported virtualized environments using VMware and Hyper-V, managing VMs, snapshots, and backup integration with storage systems. • Participated in disaster recovery planning, IT infrastructure modernization, and compliance audits, following ITIL best practices. • Provided L1/L2 technical support, troubleshooting hardware, software, and network issues, ensuring SLA adherence and high user satisfaction.