SHAHAD Al.SAAD

Referral Coordinator – Assigned by Prince Sultan Military Medical City @ Prince Sultan Military Medical City

About

I’m a passionate professional who thrives on learning, building strong connections, and making things better—whether it’s for people, processes, or teams ✨ I bring a mix of creativity, adaptability, and attention to detail to every role I take on 🙏 Open to new ideas, meaningful challenges, and opportunities where I can add value, grow, and contribute to something bigger💭📚👩‍💻✍🏼 Let’s connect🤝

Country

Saudi Arabia

City

Riyadh

Industry

Translation & Localization

Skill

Adoption, Active Listening, Relaxation Techniques, Stress Management, Patient Referral Coordination, Medical Documentation, Confidentiality & Patient Privacy, Crisis Management, KPI Dashboards, KPI Reporting, Hospitality Service, Healthcare Management, Emotional Intelligence, Health Awareness Campaigns, Multitasking & Flexibility, Event Coordination (for exhibitions & health events), Strategic Planning, Customer Service Excellence, Complaint Resolution, English Grammar

Experience

Referral Coordinator – Assigned by Prince Sultan Military Medical City

Prince Sultan Military Medical City

2025-7 - Present · 1 yr 3 mos

Riyadh, Saudi Arabia

Coordinating referral cases assigned from Prince Sultan Military Medical City to our hospital. Acting as a liaison between the military referral department and hospital medical teams. Managing referral schedules, appointments, and case tracking. Ensuring accurate documentation and timely delivery of healthcare services. Preparing regular reports and maintaining clear communication with the military referral office. Supporting the delivery of high-quality patient care for military-referred cases.

Patient Experience and Hospitality Manager

مستشفيات الحياة الوطني | Hayat National Hospitals

2025-5 - Present · 1 yr 5 mos

Focused on improving the patient journey by leading hospitality services and enhancing service quality. I manage patient feedback, support a culture of compassion, and implement initiatives that boost satisfaction and trust.