Muhammad Shafiq Azlan Naim

• Plan count, verify & investigate variance from DCC Report done by contract worker follow with adjustment or transfer in system. To share the daily report to CDC team and notify the shortage/excess. • Measure and monitor supplier damage, shortage and wrong item base on daily operations. • Monitor damage item, to identify whether internal or external damaged. To ensure system and physical write off or Return document to vendor. • Work closely with interdepartmental such as Supply Chain Ordering, Merchandising (ME) & Marketing team on any planning such as special order, delivery to HQ etc. • To work closely with warehouse operations by ensuring all the processes of operation running smoothly. • To investigate any discrepancy that highlighted by operation by running special count. • To perform verification for DC to DC transfer by ensuring sku and quantity accurate as per ordered. • To arrange special order from HQ Marketing, Procurement and Merchandising by performing adjustment in WMS and follow up in site transfer in SAP and ensuring the sku and quantity accurate as per ordered and delivered. • To monitor the adjustment and transfer in WMS to ensure no variances between SAP and WMS. • Monitor on inventory aging and inventory clearance by follow up interdepartmental such as Merchandising and Supply Chain Ordering. • A part of stock take team to plan and manage mid-year & year end stock count. • To Conduct floor Audits on regular basis. • To verify the expiry date (system vs. physical) for short shelf life sku and indent sku. • To perform other job-related duties as and when requested by Superior e.g. console sku.

• Provide support to L1 agent, internal department, handled calls and chats for corporate clients. • Train new joiners according to the Guru software via Mentor Mentee program. • Handling inquiries raised by Philippines agents using a Google Workspace. • Support Team Leader by answer inquiries from Philippines and Malaysia support floor via Lark. • Handle escalations from Sales Department related about business user inquiries and Driver Operation Team related of the driver’s inquiries. • Support Team Leader by handling Manager callback for both Singapore and Malaysia region and support in handling critical case (L3) via calls. • Handle inquiries and cases via email for Singapore region. • Responsible to analyze, validate and being decision maker for the driver’s claim to the related corporate client from Oddle Singapore. • Handling curator to ensure operation of chatbot runs smoothly on a daily basis. • Sending the dashboard of the trackers and EOD report on a daily basis.

• Inquiry management (inbound and outbound): Provide support to our users and drivers by answering their questions in a proactive, clear and in efficient manner. • Handle customer and driver complaints: Provide appropriate solutions and alternative within the time limits and minimize the risks of user/driver dissatisfaction. • Monitor Lalamove daily operations activities and pro-actively engage driver to ensure a maximum fulfillment rate. • Understand and follow company procedures by providing accurate, valid and complete information to driver/user using the right methods/tools.

• Attached to subsidiaries of Berjaya Group under Berjaya Guard Services Sdn Bhd since April 2019 as Admin Support in Admin & Compliance Department and proficient in Admin and Purchasing related duties. • Submit logistic report, company assets report, company vehicle and uniform stock movement and prepare presentations as assigned. • Prepare guards' uniform for new recruit, annual replacement and any loss/damage replacement. • Answering incoming calls, handling courier/delivery and taking minutes meeting. • Deal with related vendor/suppliers regarding to all company’s purchasing and ensure the goods received within estimated time. • Responsible to maintain the company’s vehicle for service maintenance and handling of renewable insurance and road tax. • To ensure the office’s assets ie: photocopy & printing machine, water dispenser also being service by vendor as per scheduled. • Track stocks of office supplies ie: stationaries or office pantry and make order when necessary. • Stock take of uniform stock every month and to ensure that there is no shortage or surplus. • Assist Finance Department in handling invoice to ensure payment of any invoice and utilities bills being paid in timely manner. • Assist HR & Security Operation Department in submit medical leave application and claims for guards, prepare guard’s ID card and handling new recruit guard. • Any ad hoc duties assigned by the Management.

• Sub-contract for TNB Careline • Keep track of assigned accounts for both personal and corporate accounts to identify outstanding debts. • Plan course of action to recover outstanding payments and to ensure customer paid in timely manner. • Locate and contact customer to inquire their payment status. • Negotiate payoff deadlines or payment plans. • Handle questions or complaints.

• Updating service report into service file tracking records. • Prepare monthly breakdown report. • Prepare technical report (information given by PIC). • Prepare service schedule. • Updating leave application by using E-solution system.