Shafinaz F.

- Managed end-to-end procurement cycle from sourcing, RFQ, quotation analysis, purchase order issuance to delivery and payment coordination. - Identified, evaluated, and appointed suppliers based on pricing competitiveness, quality standards, and delivery reliability. - Requested quotations from vendors and prepared price comparison summaries for management approval. - Led and managed the processing and monitoring of customer orders, ensuring all requirements were fulfilled accurately and on time. - Negotiated and coordinated with carriers, transporters, and subcontractors to ensure smooth local and international deliveries. - Prepared and issued Purchase Orders (PO), Delivery Orders (DO), and Invoices to customers and suppliers. - Maintained and updated order records; monitored supplier delivery schedules and followed up on pending orders. - Liaised with freight forwarders and relevant authorities to coordinate import clearance and export arrangements, ensuring all shipping documents were complete and accurate. - Prepared and documented compliance reports including MSDS, COA, and other regulatory documentation. - Coordinated with the warehouse team to ensure accurate stock counts and alignment with the inventory management system. - Verified incoming and outgoing goods to maintain system accuracy and prevent discrepancies. - Supervised warehouse staff, assigned tasks, and trained new employees on proper handling and storage procedures. - Investigated discrepancies in received goods and coordinated returns or exchanges with suppliers when necessary. - Collaborated with the Accounts Department on invoices, credit notes, debit notes, and payment processing. - Matched supplier invoices against Purchase Orders and ensured timely submission for payment within agreed terms. - Managed matters related to Poison Item registration and regulatory compliance.

• Generated outbound and inbound sales report from the CRM. • Handled order processing, created order, key-in and compiled customer records into the system. • Improved accuracy of well-maintenance data reports by coordinating with the Sales team, ensuring all information given are accurate and match with the data in the system, reviewed and identified sales activation report are accurate with the client’s data. • Improved customer service by processing and ensuring no valid complaints by customers. • Provided on-going administration support to the Sales team. • Performed inbound emails and customer inquiries, including obtaining all information necessary for resolutions of conflicts, issues, concerns, and follow up process, to consistently improved customer satisfaction. • Provided any other immediate assistance needed by superior, including updating reports and generating leads. • Provided support to other campaigns and teams to ensure complete project success. • Consistently achieved monthly KPI through successfully meeting the target

Fundamental Financial Accouting & Reporting, Business Application Essentials, Principles & Practice of Management