Shafikah Rashid
Sales Engineer @ MTSC Tech (M) Sdn Bhd
About
As a Sales Engineer in the automotive industry, I bridge the gap between technical solutions and customer needs. I manage the full sales cycle from handling technical enquiries and preparing quotations to coordinating purchase orders, shipping, and after-sales support. With hands-on experience in both sales and procurement, I ensure smooth and timely delivery of parts and materials. I frequently collaborate with suppliers, customers, and internal teams to meet quality, cost, and timeline expectations. My work also involves preparing business presentations to pitch solutions and maintain strong, long-term client relationships. 🔧 What I Do: • Manage customer enquiries & technical support • Prepare quotations, POs, PRs, and delivery orders • Coordinate shipments for samples and materials • Support procurement, sourcing, and cost tracking • Deliver business presentations to clients and internal teams • Provide reliable after-sales service and follow-up
Malaysia
Petaling
Information Technology & Services
Quality Control, First Article Inspection, Post-Sales Support, Quote Preparation, Purchasing Processes, Sales Presentations, Business Strategy, Customer Follow-Up, Customer Satisfaction, Business Process Improvement, Communication, Process Improvement, Volunteering, Customer Service, Promoters, Inventory Management
Experience

Quality Control Engineer
Penang, Malaysia
As a Quality Control Engineer, I ensure product quality and process reliability from the first article to final shipment. My role covers end-to-end quality assurance from incoming material checks to outgoing product inspections ensuring each part meets customer and internal standards before it enters or exits production. I specialize in conducting first article inspections, first production checks, and preparing detailed inspection reports before mass production begins. I also create work instructions, open and close work order reports, and collaborate closely with production teams to maintain high-quality output. 🔍 Key Responsibilities: • Perform incoming and outgoing product inspections • Conduct first article and first production checks • Create and update work instructions for operators • Open and close work order reports for quality tracking • Ensure all products meet customer specifications before mass production • Support continuous improvement and defect prevention efforts

Store Assistant
Penang, Malaysia
- Detailed knowledge of the product range and store layout. - Take inventory and analyze all the documentation such as invoices, bills, and other supply documents. - Maintained a clean and orderly work environment. - Helped to build and foster relationship with customers. - Operated the cash register and recorded all sales.

Volunteer
Administration Centre PPV USM
Penang, Malaysia
-Responsible for assisting the patients to follow the Standard Operation Procedure (SOP) during vaccination -Prepare registration packets, patients forms and other forms supplied by LHDs. -Schedule vaccination appointments as directed by LHDs. -Manage a documentation and record keeping of patients data.
Education

Plastics and Polymer Engineering Technology/Technician
- Effectively managed a broad range of responsibilities. - Improved communication between officer and cadets. Set up all the appointments, events. - Worked with meticulous attention to details. - Organized and facilitates meetings and private functions.
Shafikah Rashid's Contact Information
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