Shafeen Ibtesam Nasir

1. 1st line business risk assurance, combined with key controls management; risk oversight across core business, trade and payment solutions – management scope of 100+ risk scenarios and controls. 2. Cross-functional governance for all CIB risk types (e.g. credit related operational risks, regulatory compliance risks, product and fraud risks) and material events / incidents.

1. Core banking implementation of compliance / risk rules – smart engines to proactively detect errors and deliver customer outcomes. Reduced 50% man-hours requirement and improved quality scores. 2. Controls administration: fines and operational losses managed well within 0.5% of revenue for 3+ years. 3. Customer comms streamlining: achieving sustainable (paper) cost savings of $2m / annum. 4. Manual servicing processes and workflows simplified, procedural content reduced to 20%.

1. Risk stewardship - Financial Crime and Regulatory Conduct 2. New products / propositions - review of risks/controls 3. Regulatory directives - oversight and change implementation

1. FCC oversight - monitoring of KPIs, governance of top/emerging risks 2. Financial Crime risk policies - supporting business/system changes 3. New AML and Sanctions solutions - regulatory permissions

1. Global Standards Operational Effectiveness Exercise (OEE) - local program execution 2. Corporate Monitor review findings - remediating financial crime risk management framework deficiencies 3. Financial crime risk Audit remediation 4. HSBC USA's Affiliate risk review - local remediation and governance

1. AML and Sanctions policies - local procedural implementation 2. Global Standards Customer Due Diligence - strategic solution deployment and customer journey management 3. Foreign Accounts Tax Compliance Act - remediation and compliance 4. Corporate Monitor review of AML/Sanctions operational effectiveness - local businesses representation

1. Customer feedback and complaints - policy and procedure, roles and responsibilities, management engagement, etc. 2. Processes reengineering - customer dissatisfaction root cause resolution 3. Training/Awareness - up-skilling client facing staff in client management 4. Treating Customers Fairly - review and alignment of products, pricing, and channels

1. Customer exits and proposition alignment - project set-up and execution 2. HSBC Target Operating Model - local business implementation

1. ALCO policies (transfer pricing, behavioralization) review and instatement - RBWM business representation 2. Inter business-line revenue adjustment framework - agreement and implementation 3. Country strategy review - financial modelling for revised business/proposition structure (RBWM)

1. Business opportunity management - leveraging customer data and analytics 2. Annual Operating Plans - modelling and tracking 3. Management Information - process streamlining 4. Products - fresh development, features enhancements 5. Strategic third-party business partnerships - joint promotional campaigns 6. Internal staff campaigns and incentives - planning and execution