Shady Hasham

To be an effective communicator and ensure all complaints are acknowledged in a timely manner and customers are kept information throughout the complaint process. To manage the resolution of customer complaints, within given timescales. To be the first point of contact for all customer related issues. To liaise with the client on a weekly basis and report on the level of customer complaint resolutions. To be the main point of contact for tenants receiving services from Mears, maximising customer satisfaction and ensuring full communication at all times. To provide complaint trends and communicate lessons learnt to the Office manager and Business Partner, so service levels can be improved.

Senior sales associates work in a retail setting. They are responsible for answering customer questions and selling products to meet their sales goals. They typically have a few years of sales experience and are usually being groomed for a management position. They may cover for managers while they’re on break and also may have a key to the store. Senior sales associates can find employment in any industry that has a physical store. Textiles and home improvement are the two largest employers of senior sales associates. They can also find jobs in other industries, such as telecommunications, electronics, and automotive. Since they work in retail, they rarely sit down during their shift. Senior sales associates usually work evenings, weekends, and holidays.

Greets customers including answering phones and directing customer inquiries to appropriate party. Handles cash transactions between customer and retail store. Answers routine billing questions/issues from customers. Receives and processes all payments according to standard procedures. Scan products, operate scanning equipment and fix scanning issues. Processes credit and debit cards, helping customers use processing equipment. Counts money back to customer in an accurate and concise manner. Assists in the opening and closing of a retail location which includes and but not limited to cash handling and deposits. Informs customers about services available and assesses customer needs. Examine products being purchased for damages and price accuracy. Coordinate with retail staff for product inquiries and price checks. Process receipts and in store coupons for customers. Resolve escalated issues with angry customers. Train and sometimes supervise new cashiers or retail workers. Assists in the maintenance of store front and retail displays. Help stock shelves in proximity of the cash register. Completes, processes, and maintains applicable paperwork and records. Count the cash in the drawer at the end of the day ensuring cash equals receipts. Performs daily, weekly and monthly audits of cash intake or cash drawers.

The Customer Service Representative attracts potential customers by answering product and service questions; suggesting information about other products and services. Process orders, prepare correspondences and fulfill customer needs to ensure customer satisfaction. Requires a high school diploma or equivalent and 0-3 years of experience in the field or in a related area. Has knowledge of commonly-used concepts, practices and procedures within a particular field. Rely on instructions and pre-established guidelines to perform the functions of the job. Works under immediate supervision. Primary job functions do not typically require exercising independent judgment. Typically reports to a supervisor or manager. The target is to ensure excellent service standards and maintain high customer satisfaction.