Shadae Edwards

•Design and implement comprehensive training programs to improve employee skills and enhance productivity. • Prepare and update the department's Operations Manual, maintaining a repository of team processes. •Lead a team of trainers, assessing the effectiveness of training delivery, developing strategies to improve if needed. • Plan and implement projects to improve the department's function of customer churn management. • Champion change management initiatives, collaborating with operations and stakeholders to ensure smooth implementation. •Drive recognition and engagement initiatives to enhance employee motivation and productivity • Evaluate the effectiveness of training and development initiatives to enhance employee performance

• Led a team of 14+ Loyalty Specialists, to reduce voluntary customer churn volume by above 50% month. • Organize and implement performance management strategies aimed at aligning the goals of the employee with those of the business. • Identify learning gaps and design training/coaching activities to improve areas of weaknesses identified. • Collaborated in recruitment efforts, which included assessments and interviewing to ensure the right candidates were selected.

• Supervised an eight-person team, in a dynamic retail setting, managing daily operations encompassing sales, customer service, and merchandising. • Organized routine staff training sessions focusing on product knowledge, customer engagement techniques, and effective sales strategies. • Evaluated team performance through performance assessments, offering constructive input, and acknowledging high-achieving members, nurturing a positive and motivated team atmosphere.