shabin puthalat

senior manager cr

About

Experienced Senior Manager with a demonstrated history of working in the real estate industry. Skilled in Negotiation, Operations Management, Retail, Sales, and Profit Maximization. Strong professional with a 3 year Diploma in Hotel Management & Catering Technology focused in Business, Management, Marketing, and Related Support Services from IHM Dadar.

Country

india

City

pune

Industry

real estate

Skill

team management, management, vendor management, customer satisfaction, business development, operations management, performance management, retail, team leadership, telecommunications, customer service, employee engagement, employee training, mobile communications, customer relationship management, service delivery, crm, sales, team building, outsourcing, inventory management, profit, marketing strategy, business strategy, leadership, training, negotiation, profit maximization, forecasting, customer experience, sales management, strategy, project planning, strategic planning

Experience

deputy manager business development

vodafone m-pesa limited

2016-3 - 2018-12 · 2 yrs 10 mos

shop manager

vodafone

2007-8 - 2010-2 · 2 yrs 7 mos

senior manager cr

mahindra lifespace developers ltd.

2018-12 - Present · 7 yrs 10 mos

assistant manager csg

vodafone

2010-2 - 2012-5 · 2 yrs 4 mos

Responsible for Customer Service for Consumer Business for Mumbai. Led multiple teams to handle Consumer enquires/requests/complaints through various media written/email/frontline Service Requests/Social Media. Was responsible for ensuring sanctity of Vodafone Customer Service standards through First Time Right,Turn Around Times, Interaction Quality , accurate solutions.

deputy manager retail sales

vodafone

2012-6 - 2016-3 · 3 yrs 10 mos

My Business reach encompasses 20 Dealer owned Vodafone Mini Stores in Mumbai. I handle Retail Sales and Service for mostly Consumer business and selective Corporate business also. I am Responsible for generating Revenues through the Entire product portfolio of Vodafone I.e. Postpaid, prepaid, data,Mpesa , Value added services and a bouquet of corporate services for small corporates. My market responsibilities entail Vendor Management, market strategising , market penetration, competition tracking, Customer Experience and Business process improvements at each of my revenue units. Brand Management and statutory requirements are also handled at a very basic level.