Sha Silva

Sales Development Representative with a proven track record of identifying, qualifying, and nurturing leads. Passionate about building strong relationships and delivering exceptional customer experiences. Skilled in cold calling, email outreach, and CRM software. Proven ability in exceeding sales quotas, increasing pipeline, and improving conversion rates. Eager to contribute to a dynamic sales team and drive business growth.

Researching new advertising opportunities and providing recommendations to management on which ones are best for the company’s goals Analyzing performance data to identify trends and patterns in order to improve campaign effectiveness Monitoring competitor activity in order to identify any new strategies that may affect business goals Executing advertising campaigns across various channels such as search engines, social media platforms, or mobile devices Partnering with other departments to ensure that all advertising campaigns meet objectives set by other departments such as sales or leads generated Creating and managing landing pages and conversion tracking tools such as Google Analytics to measure campaign effectiveness Creating reports detailing campaign results and making recommendations for future campaigns Analyzing customer data to identify potential customers who may be interested in the company’s products or services Collaborating with other team members to develop strategies to improve website traffic and sales

● Build and maintain strong, long-lasting customer relationships. Managing a portfolio of accounts ● Develop and grow an existing portfolio of customer accounts. Using an existing network of industry contacts to generate new business ● Achieve set sales target by conducting outgoing telephone calls ● Strengthening relationships with telecommunication and IT advisers to promote company products ● Proactively assess, clarify, validate and deliver solutions according to customer needs and company objectives on an ongoing basis while creating awareness for the company’s marketing / sales solutions for existing clients ● Work closely with Sales and Operations to ensure customer satisfaction and problem resolution ● Identify new sales opportunities within existing accounts to a client-account manager relationship by up-selling and cross-selling ● Delivery weekly, monthly and yearly past and existing portfolio account reviews. ● Provide weekly, monthly and quarterly reporting on activities and achievements. ● Assist with high severity requests or issuer escalation as needed.

• Build contacts with potential clients to create new business opportunities • Keep prospective client database updated • Make cold calls for new business leads through VICI dialer. • Email business proposal and a company overview. • Maintain knowledge of all product and service offerings of the company • Follow company guidelines and procedures for the acquisition of customers, submission of tenders etc.

• Sell telecommunications products and services to both individuals and companies thru outbound, inbound, chat and emailing. • Leverage the CRM system (Salesforce and Tulip) to develop prospecting and sales strategy that ensures high activity and effective closing ratios. • Manage a territory using technology, prioritization and time management skills. • Maintain open and effective lines of communication throughout the organization to maintain a sense of teamwork, enthusiasm, pride, and quality workmanship. • Capture and review any competitive intelligence gathered and proactively communicates this information to marketing. • Define personal and corporate revenue objectives.

• Prepare and deliver technical presentations explaining products or services to existing and prospective customers • Talk with customers and engineers to assess equipment needs and to determine system requirements • Collaborate with sales teams to understand customer requirements and provide sales support • Secure and renew orders and arrange delivery • Plan and modify products to meet customer needs • Recommend improved materials or machinery to customers, showing how changes will lower costs or increase production

• Converting showroom and mall display visitors into customers by understanding their needs and interest, and matching them to the most appropriate car. • Understanding the characteristics, capabilities and features of all cars, and providing the potential customer with detailed information, including comparing different competitive models. • Taking customers on test drives and demonstrating vehicle features. • Building a rapport with potential customers to improve the possibility of a sale in the future. • Maintaining a customer database and communicating with them. • Assisting customers with completing the relevant paperwork required for a successful sale to be processed.