Shelbi O

As a Monitoring Specialist it was my responsibility to monitor people's alarm systems. In turn I was protecting their home, family, property, and livelihoods. Within one regular working shift I made upwards of 120 calls. . Speaking with Police, Fire, and Emergency Medical Dispatch. You must always be well rounded, informed and punctual. Throughout these phone calls it was crucial I keep a clear mind so I may work quickly and tactfully under high pressure situations. . Working with people whose homes have been compromised can bring a lot of emotion and distress into the phone calls I received. I am capable of empathizing while staying sensible and professional. Often I worked alongside my co-workers to resolve difficult and unusual complications while on the job. . Assisting others in keeping their homes and loved ones safe can be a very stressful but rewarding position.

◦ Managed day to day shipping tasks prompt and properly ◦Directed and assisted the packaging and organization of large shipments both domestic and international ◦ Answered a range of 8-18 questions a day from other departments via email, skype, and face-to-face while executing the days regular duties ◦ Processed, organized, and recorded returned products ◦ Inventory tracking pre and post order shipments ◦ Analyzed carrier charges and discovered new solutions to reduce costs ◦ Coached and encouraged peers through proper rules and regulations ◦ Assisted co-workers in solving shipping errors and reached out to proper departments if necessary ◦ Provided status updates and tracking information when asked by other departments ◦ Developed excellent relationships within the work environment ◦ Maintained a clean and orderly work environment

◦Customer Service Representative skilled in building productive relationships, winning customer loyalty, and attentive listening skills ◦Experienced in both inbound/outbound service calls and face-to-face interactions with customers ◦Motivated to quickly address concerns with care and efficiency while simultaneously remaining personable and professional under pressure

◦ Managed up to 12 line servers at a time, delegated tasks, and coached new employees to excel ◦ Held team meetings to encourage a stable and focused work environment ◦ Managed and assisted in checklists to ensure proper cleanliness and order within the store ◦ Analyzed and resolved work issues under pressure while simultaneously executing regular tasks ◦ Recorded and reported the stores produce intake to coordinate produce orders for US Foods deliveries ◦ Cultivated and maintained uplifting co-worker relationships ◦ Responsible for counting tills, bank deposits, and closing of the store