Shalini Garapally

●   Managed the partner scorecard program across VMware’s 28,000+ global channel partner ecosystem, establishing weekly KPI review cadences and health reporting to surface performance risks, identify development areas, and improve renewal operations. ●   Spearheaded and executed the build of a massive Global Sales & Renewals Partner Dashboard in Tableau, automating partner scorecard monitoring for more than 150+ renewal managers, replacing manual weekly KPI tracking.   ●   Managed the Health Check Customer Success Program and created a scalable, data-driven framework to analyze and assess customer health for an improved CSAT experience; analyzed health checks from 160+ customers and presented trends/actionable insights to senior leaders. ●   Drove the implementation of SCRUM methodology via Jira across 15+ global sales enablement, channel partner and technical projects, ultimately optimizing resource allocation, increasing team productivity and reducing project turnaround times.

♣ Created an Enterprise-wide FMEA Risk & Impact Analysis and Dashboard using PowerBI for the Enterprise Resiliency team to best understand the risks associated with each Line of Business ♣ Project Management: Collaborated with InfoSec teams to manage & streamline various technical projects (designed process flows, spearheaded kickoff calls, monitored key milestones & deliverables using project charters, etc) ♣ Developed a Business Case Canvas Proposal for an AI Natural Disaster Forecasting Tool to help improve ER (Enterprise Resiliency) efficiency

Weekly shifts devoted to answering the Crisis Hotline at the Bill Wilson Center, a nonprofit community-based organization. ♣ 50+ hours of training in areas including the Contact Cares crisis hotline, mentoring foster children, and assisting with transitional housing among others ♣ Served as a Telephone Counselor every week, answering calls on the crisis and suicide hotline and providing resources for community members; defused highly distraught callers to ensure self-harm was not inflicted ♣ Providing empathy and support for callers with emotional and mental disorders through active listening & and helping them brainstorm ways to work with their current struggles (crisis intervention/de-escalation and connection to resources) ♣ Trained incoming volunteers on mental health crises and appropriate intervention techniques

♣ Designed and deployed customized organization-wide solutions on Salesforce in response to critical business problems from more than 1,200 users; discovered and implemented a process flow idea in SFDC that helped save ~6,000 accounts from being unused. ♣ Developed relationships and repour with sales reps, business partners, and executives to gather, analyze, and understand their business requirements and goals; evaluated requirements based on technical discretion and navigated critical conversations with leadership.

♣ Spearheaded the project to re-design and implement a new version of Filemaker Travel database using SQL, XML, and Filemaker scripting ♣ Improved database and process efficiency by 40% by updating feature requests through troubleshooting and fixing bugs on database used by more than 200 people in travel team ♣ Analyze and establish system/business requirements and use cases with management and developer cross-functional teamwork and give presentations to C-level executives

The mission of the Miller Center for Social Entrepreneurship is to accelerate global impact through innovation and social entrepreneurship. The GSBI Online programs focus on strengthening the early-stage social enterprises. ♣ Collaborated and developed relationships with Social Entrepreneurs to understand and help support their business needs, worked with Human Resources team to recruit new cohort of 30 entrepreneurs ♣ Increased learning efficiency by 20% by proposing, building, and launching Litmos (learning management system) by restructuring program deliverables, content, and layout ♣ Built and launched Groupsite (web based communication platform) for each incoming cohort of Social Entrepreneurs ♣ Developed and created more than 70 investment profiles (information booklets) for Social Entrepreneurs with the use of Adobe Creative Cloud (Illustrator, Photoshop, In-Design)

Coursework: -Statistics & Data Analysis -Database Management Systems -Systems Analysis & Design -Global & Cultural Environment Of Business -Business Intelligence -Child Development -Effective Communication in Business