Seth Pierce

Providing consulting services focused on telematics, fleet technology, SaaS solutions, business strategy, and customer success initiatives. Responsibilities include solution design, strategic planning, business development, client engagement, operational improvement, and technology consulting across multiple markets.

Founded Nova Telematics Ltd. to help organizations modernize fleet operations through telematics, connected vehicle technology, SaaS solutions, and data-driven operational intelligence. Nova Telematics works with businesses that want to move beyond basic GPS tracking and use fleet data to improve visibility, reduce risk, streamline operations, and make smarter decisions. Key areas of focus include: • Fleet telematics consulting and connected vehicle solution design • Geotab solution deployment, support, and optimization • RentalHub, a SaaS platform for rental fleet operations • Fleet intelligence, risk management, and operational analytics • Business development, strategic partnerships, and market expansion across Canada and the Caribbean

Account Specialist at TELUS, Small Medium Business (SMB), driving growth through innovative tech solutions, outbound sales, and exceptional client relationships. Passionate about sales excellence and continuous learning. Let's connect!

• Worked with the team to drive the company’s development and guide it towards long-term success, while overseeing the day-to-day management of 100+ clients and 1,200+ vehicles. • Maintained client relationships, having periodic client reviews, resulting in a high client retention rate of > 95% • Innovated on the company's product offering while continuing a cohesive and inclusive company culture and positive co-worker relationships • Co-managed multiple teams and coordinated the successful development of various projects, including the 2023 launch of a SaaS Civil Engagement application commissioned by the Government of Barbados.

• Managed the daily operations for 100+ clients and 1,100+ vehicles to improve performance, efficiency, and profitability by using data driven research, and innovative and detailed strategies. • Provided customer service, technical support, and custom solutions to 60+ clients, maintaining a high retention rate of 95% and customer satisfaction rate of 90%. • Provided training, created a knowledge base, developed standard operating procedures (SOPs) and introduced new technologies for >30 employees, partners and key clients, to improve and streamline existing operational processes. • Used application SDKs and Python to effectively save 90% of the time it would take to complete operational tasks. • Built and generated insightful and actionable monthly reports to monitor KPIs using the Geotab SDK, Google Sheets and Google Looker.

• Manageed the full sales cycle which involved cold-calling, prospecting to closing and contract renewals, while working with the team to increase the company portfolio by ~100% over a 4- year period. • Effectively managed customer relationships in our CRM and provided solutions to improve the customer experience of 30+ client accounts and 800+ vehicles, saving some clients up to $36k/year, while maintaining a client retention rate of 95%. • Researched the market, competitors and industry products and trends, while utilizing product innovation, marketing, and advertising support to remain competitive. • Networked and established key relationships and partnerships which reduced operational costs by 25% and in some cases generated additional revenue. • Worked with the team to continuously innovate and offer value added solutions to increase customer experience.

- SPSS Data Entry & Analysis - Infographics and Report Design - Assisting with editing and writing reports Reports - 2016 Annual Statistical Report (Tourism) - Finn World Championship 2017

- Administrative Duties - Reservations Management - Customer Service and Technical Support - Digital Marketing and Social Media Management - Research and Development - Invoice and Statement Generation Below is an instructional marketing video created by me showcasing BeepCab:

- Operate the telephone switch board - Report any defects of telephone equipment throughout the network - Respond to queries, while providing information to the general public and passengers about flights, airport activities or facilities etc.

- Provide customer service and answer flight or travel related queries - Check-in passengers and coordinate boarding process - Create and manage flight/ticket reservations - Baggage tracing (WorldTracer) - Document management i.e aircraft, customs and immigration documents

Enabled participants to gain greater awareness about: - The importance of incubators and educators - How the entrepreneurs and small, medium, and large businesses are either helping or hindering these efforts - The connection between entrepreneurship, innovation, and corporate entrepreneurship - The role of government in fostering entrepreneurship and innovation in their countries - Entrepreneurial Thought & Action and the role it plays in all spheres of business Content topics include - Innovation: Entrepreneurial Thought & Action - The Dynamics of Innovation - Sustainability: Making Technology Choice & Funding for the Future Entrepreneurial Leadership - Open Innovation