Serkan Akkavak

Managing a team of between 15 and 20 professionals, including monitoring workflow, providing training, and ensuring the delivery of exceptional customer service to clients and staff.Identifying ways to enhance systems and processes, and managing department budgets. Collaborating regularly with firm leadership to address any areas of concern. Coordinating services with outside vendors Supervising projects from inception through completion, and making recommendations regarding the installation of new hardware, software, and business applications.Lead and execute an IT roadmap aligned to business objectives, operational priorities, and growth initiatives. Act as a strategic partner to executive leadership, identifying opportunities where technology can drive business outcomes. Maximize value from the cloud-based SAP and enterprise platforms through process mining and automation (RPA). Ensure enterprise systems remain stable, secure, and cost-effective. Partner with Cyber assurance teams, to oversee cybersecurity programs, compliance, and risk management to safeguard company assets and data. Advance reporting and analytics capabilities to support faster, more informed decision-making across the business. Grow and retain a high-performing IT team with strong execution, and a service-oriented mindset. Foster collaboration across business units and departments including IT. Manage and budget appropriate IT investments to balance cost discipline with strategic innovation.

Lead the design, development, testing, and deployment of database-driven web applications and Commerce solutions. Gather requirements, create technical designs, and implement solutions that align with business objectives. Build scalable and maintainable codebases using modern frameworks and technologies, ensuring high performance and reliability. Design and implement database schemas and manage data flows to handle consumer data securely and efficiently. Conduct code reviews, implement best practices, and mentor junior engineers as the team grows Utilize agile development methodologies to deliver features on time. Ensure adherence to HIPAA, security, privacy, and compliance standards throughout the software development lifecycle. Collaborate with leadership in Product, Engineering and Information Security to define technical initiatives and execution roadmaps. Partner with other leaders in Software Engineering towards a unified technology strategy and execution. Grow and lead high-performing Software and Quality Assurance Engineers, providing mentorship, coaching and professional development opportunities. Provide transparent reporting on progress across both team members and stakeholders, assessing risks and eliminating surprises in delivery cycles. Uphold quality of execution within Software Engineering, defining and adhering to best practices, KPIs and SLAs. Strong understanding of software development best practices, including test strategy, continuous integration and deployment. Strong understanding of cloud technologies, services and architecture. Ability to develop and execute a comprehensive technology strategy that drives business value. Strong agile mindset, able to iterate fast and give early feedback. Excellent communication skills in verbal and written English. Ability to show ownership of your work, take on challenges and acknowledge growth opportunities, and demonstrate patience when learning new processes.

Under high guidance, designs, develops, evaluates and modifies SAS program to analyze and evaluate company data. Plans, writes and executes SAS statistical programs designed to analyze data in a database. Produce tables, lists and figures. Evaluate data accuracy and consistency. Application of advanced statistical models, including linear regression and mixed-effects models. Applies extensive knowledge and skills, may act as lead programmer on project team(s). Consults in the design and development of company trials, protocols and case report forms. Validates, documents and archives single-use programs. Validates and documents SAS macro library. Explores new programming technology. Tests, documents and integrates software tools into programming procedures. Documents and reviews work processes/SOPs. Troubleshoots and resolves difficult problems in creative ways, and takes a new perspective on existing solutions, exploring and implementing new concepts and methodologies. Translates technical knowledge into business strategy. Leads internal/external teams and builds professional relationships.

Applying business knowledge to ensure that SAP solutions are aligned with organizational goals Coordinating with other departments within the organization to facilitate successful implementation and use of SAP solutions Participating in meetings with clients to discuss business needs and come up with recommendations for technology solutions that meet those needs Monitoring industry trends to identify opportunities for new solutions or enhancements to existing solutions Managing the team of IT professionals who install and support SAP applications within an organization Ensuring that all IT projects are completed on time and within budget Supporting and managing external vendors who provide technical services such as hosting servers or maintaining databases Performing research to identify new technologies that could impact the company’s business model or operations in the future Establishing and maintaining relationships with customers and vendors

Overall responsibility for the effective operation of the SAS Analytics Environment Work with users providing advice on the best practice for the creation of analytics processes, programs or models to best utilize the SAS environment Via SAS Management Console, control user access to various parts of the SAS system, granting permissions to read, write, create or view reports and data within the system – ensure that users see only the information that they are authorized to access Working with the Development Responsible for the maintenance of in-place programs Manage all SAS product installations and upgrades Configure SAS products and SAS output channels Research and make recommendations on hardware and SAS software Investigate, escalate, and resolve all SAS production support incidents in accordance with the Production Support Process Maintain and execute disaster recovery procedures as needed

Responsible for establishing and managing client relationships with key decision makers Works closely with the project team to help them meet all proposed project performance expectations Leadership role in the management of client relationships Key customer facing role—business development and solution design Provide inputs for resource and revenue forecasting Leading and managing project teams Regular updates and communication of emerging SAP and industry technology Pursue prescribed coding standards during development work Work with offshore, client, onsite teams as part of the project Develop technical design documents based on functional design documents Support Project Management Office (PMO) Lead teams in the technical development and/or support track for SAP engagements Worked in Onsite-Offshore methodology Working with clients High volume of work with some project work Constant attention to detail with regular analytical work Personnel Management Cost Center Management Monitoring of the developments in the SAP System Management of small Projects / Subprojects (in time, in quality, in budget) Cost awareness with the provided financial and technical resources

Key customer facing role-business development and solution design Provide inputs for resource and revenue forecasting Leading and managing project teams SAP modules implemented include: MM,WM,EWM,SD,PP,PM and QM. Managing SAP projects utilizing the SAP project management tools. Regular updates and communication of emerging SAP and industry technology Managing several SAP projects concurrently. Delivering of projects within timescales and budgets. Monitored and managed daily requests and issues from end-users Maintained and developed previously running SAP systems. Responsible for integrating Mitaş in house developed PLM tool to SAP and deploying the tools and processes across the organization. Prepared on project planning , cut-over plan , training plan and conduct workshop. Oversaw and assessed risk, driving efforts to address problem areas and implement contingency plans. Monitored financial budgets, forecasting and financial reporting to management. Monitored risk and issues during the project and worked on action plan and mitigation. Responsible for translating business requirements into a solution design. Modeling transactions through the system to ensure that the business requirements are met. Works closely with the project team to help them meet all proposed project performance expectations Led successful large global teams through complex program and project tasks. Delivery-focused and able to motivate teams. Extensive experience with global template roll out programs and multi-vendor environments. Familiarity with ASAP, Agile, PMI and PRINCE2 methodologies. Making sure that all SAP solutions are resilient, fit for purpose and supportable. Collaborating with colleagues both within, and outside the IT organisation.

Develop business and technical solutions for enterprise applications Develop simple and complex enterprise-based programs Collaborate with ERP Analysts, ERP Designers, SAP Consultant, and Business Experts for enterprise applications support and documentation Develop program specifications and explain program functionality to the Functional Staff Perform coding, testing, analysis, and implementation of new applications Identify, review, and design software specifications and solution requirements Review, evaluate, and change programming for supporting business applications Provide technical support for users of business-critical interfaces. Quickly address and resolve system failures or code issues to maintain productivity. Review interfaces systems and prototypes of compliance with standards. Advocate for technical issues in inter-department meetings. Coordinate with project managers and quality assurance personnel to ensure top-quality code. Developed and maintained system design and technical documentation Provided complete, correct, and continuous information on project management Reviewed and modified guideline and programming standards document Followed consistent coding approach in business applications Written and reviewed test cases and ensured projects are completed in time and budget Coordinated with UAT testers and ensured applications meet business process requirements Tested and verified functionality in the SAP QA environment Facilitated change and continuous improvement to SAP applications. Troubleshoot and corrected SAP module problems by using ABAP programming language to implement OSS Notes. Modified system screens to provide default values and eliminate unnecessary fields using transaction variants. Created specialized reports for SAP Modules using ABAP programming language. Developed programs and supports production activities for IT applications. Made required coding changes related to change request or system updates.

Understanding of Logistics process and the ability to generate ideas on functional data optimization and user interface design. Business Process Requirements Analysis – Provision of insights into solutions through understanding of functional processes and system architecture.Prepare complete Technical Specification based on the system requirement.Design the Database and Graphical User Interfaces for the system requirements.Prepare Program Specification, Coding Plan and Test Plan.Involved in customized developments to make it as a success full product.Involved in customized and new developments, Web and Mobile Development By analyzing, modeling and designing the additional software needed by the institution, after which the end user training is given to get live use. In case of need, user maintenance and back-up processes, the development of programs according to evolving and changing circumstancesRevision. Tracking of followups and logs regularly. Integration of a large number of systems with the existing ERP system.

Preparation of Analysis, Design and Coding, end-user training and documentation of Web-based applications integrated with the Company ERP System. Developed Applications Asp.NET Online CRM Program Asp.NET Online Supply Chain System Asp.NET Online Production Tape Monitoring and Product Status Tracking System Asp.NET Online Product Warranty Tracking System Asp.NET Online Product Track request redirect system Asp.NET Overseas Dealer and Service Service System